Job Description

Responsible for the oversight and management of key enterprise applications (both on premises and cloud), ensuring alignment with business needs across the organization. This role leads a functional and technical team dedicated to the full lifecycle management of applications, from design to development and deployment to support and enhancement, adhering to industry and regulatory standards. The Business Application Manager fosters a culture of high performance, accountability, and innovation. Collaborates with other technology teams and business leaders to ensure applications support organizational goals, maintain compliance, and deliver value through high reliability and user adoption.

Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules including compressed work week and telecommuting opportunities to work remotely up to 40%, Life Insurance, 401K, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.

Business Application Manager

Hiring Salary Range: $135,000-$175,000

Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education, and/or skill level.

• Lead a high-performing functional and technical team, providing direction, coaching, and development opportunities to foster accountability, technical depth, and customer focus.
• Set performance goals, conduct regular evaluations, and support professional development to enhance team capabilities.
• Build strong relationships between all technology groups to create multidisciplinary teams that work together (remove silos).
• Lead the evaluation, installation, configuration, and deployment of new applications and enhancements to existing applications, ensuring they meet business and compliance requirements.
• Oversee application lifecycle management, from initial deployment to ongoing enhancements and upgrades, adhering to best practices in project and change management.
• Oversee application incident management and performance evaluation to maintain high availability and functionality.
• Participate in compliance efforts for SOX, NERC-CIP, and other regulatory standards, including managing quarterly and annual testing, gap analysis, and audit preparations.
• Collaborate with cybersecurity and other technology teams to ensure application security measures align with organizational standards and regulatory requirements.
• Drive a culture of continuous improvement, transparency, and responsiveness within the team to meet and exceed service expectations.
• Monitor and report on the performance of responsible services using key performance indicators (KPIs).
• Prepare status reports and keep management and other stakeholders informed of status and related issues.
• Maintain compliance with all company policies and procedures and attain knowledge and remain knowledgeable of regulations, laws, standards, and best practices applicable to functional area.
• Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job.

OTHER DUTIES/RESPONSIBILITIES

• Perform other related duties as assigned.

Education and Training:

• Bachelor’s degree in computer science, mathematics, engineering, or a related field.

Knowledge and Experience:

• Minimum 8 years’ experience in technology leadership positions with an emphasis on application implementations and support, preferably in a similar industry or within a utility company.
• Has successfully led development and delivery of complex business technology solutions into production that have achieved or surpassed business goals.
• Experience supporting mission critical applications optimized to run in the cloud or virtualized environments.
• Strong knowledge of system architecture, process mapping, functional design, technical design, integration design and system and software development technology.
• Experience employing SDLC methodologies including Agile and Scrum.
• Experience in integrating and managing technology solutions to improve business processes and services.
• Experience in application rationalization, budget, vendor and change management.
• Experience in project management within a matrix environment.
• Experience in Oracle Fusion, Salesforce, Service Now, SharePoint, GIS, Documentum, or similar applications.
• Experience in supporting applications for Legal, Human Resources, Supply Chain Management, Finance, HSSE and Field Operations.

Skills:

• Exceptional leadership and team management skills, with a track record of building and developing high-performance teams.
• Hands-on leadership skills with the ability to provide both strategic direction and tactical support to teams.
• Excellent problem-solving and critical-thinking abilities, with a strong focus on operational efficiency and performance optimization.
• Excellent communication and collaboration skills, with the ability to effectively engage with both technical teams and business stakeholders.
• Strong project management abilities, with a focus on hands-on involvement in key projects and initiatives.
• High attention to detail, commitment to service excellence and continuous improvement.

Other:

• Willingness to travel as required for training and meetings throughout service territory.
• Must be able to perform all essential functions of the job.