Job Description

Business Application Expert

Act as the functional expert for warehouse and fulfilment systems within the Group Supply Chain organization. · Support the implementation of Manhattan Active WMS, including functional analysis, testing, configuration support, and user adoption. · Translate business needs into clear functional specifications and system requirements. · Define and document WMS KPI specifications in alignment with operational and management needs. · Prepare and maintain training materials, documentation, SOPs, procedures, and task instructions. · Work closely with supply chain, operations, IT, and key users to ensure process consistency and solution adoption. · Support reporting needs and contribute to dashboard design, with Power BI as a strong asset. · Promote best practices and ensure alignment with Medimarket Group logistics standards. · Participate in continuous improvement initiatives to enhance warehouse and fulfilment performance.

Role & Responsibilities

Supports or executes configuration(changes), testing, documentation, and incident analysis of business applications. Acts as second-line support and contributes to training and rollout activities.

Main duties

Functional Expertise & Configuration

• Maintain base knowledge of the application and its parameters

• Configure simple workflows, rules, and settings

• Document requirements and test scenarios

• Analyse incident root causes with guidance

• Identify basic gaps between business needs and system behaviour

User Support & Enablement

• Act as first and/or second-line support for functional issues

• Prepare training materials and documentation

• Support user onboarding in new countries or teams

• Facilitate workshops with guidance

Continuous Improvement

• Collect operational feedback

• Suggest or make configuration fixes or small improvements

• Support or execute testing of new features, releases, migrations

Data Quality & Governance

• Configure, define and apply validation rules and maintain data integrity

• Support investigations into data inconsistencie

Interface with IT/Vendors

• Escalate technical issues

• Participate in release definition, realization and testing

Competencies

• Analyzing: Correctly analyzes situations. Interprets a problem according to circumstances and effectively seeks additional relevant information.

• Process & procedure orientation : Applies existing procedures and agreements and improves processes and workflows. Properly applies the procedures and agreements in force within the organization.

• Collaborating : Contributes to a common outcome, even when there is no direct personal benefit, and engages with others to achieve objectives. Actively collaborates, shares knowledge, and coordinates with others

• Quality orientation: Follows high-quality standards and seeks continuous improvement and quality assurance. Pays attention to quality and presents themself as quality-oriented.

• Change management : Organizes and implements changes, taking environmental factors and employee reactions into account. Communicates innovations and changes clearly and transparently and can manage employees’ reactions.

Profile :

• Education Master degree

• Minimum of 1 to 3 years of proven experience in a similar role.

• Fluency in French & English

• Team Member

• Scope : Group