Job Description

Contract Type: Permanent
Location: Alderley Park (Wilmslow)
Working Style: Hybrid - 50% from home / 50% office based

Right To Work: Only candidates who possess a valid right to work in the UK or Eligibility to work in Ireland will be able to undertake this role. Unfortunately, Royal London are unable to offer visa sponsorship

We have an exciting opportunity for a Business and Technical Implementation Manager to join Royal London and support the migration of Life and Pensions books from its legacy mainframe environment to Integro. This is a key risk-reduction programme that will provide a robust platform for the long-term administration of the book.

You will provide a single point of focus across business readiness, technical implementation, data migration, testing, cutover, service transition and post-go-live support. Working across business, technology, operational and supplier teams, you will ensure the migration is delivered safely, with clear evidence for go/no-go decisions and a controlled handover into business as usual.

More About the role:

• Create and manage an integrated implementation plan covering business and technical readiness, data migration, testing, service integration, communications, cutover, warranty and handover.
• Lead readiness governance and provide clear, evidence-based recommendations for key go/no-go decisions.
• Coordinate operational readiness across Group Operations, Finance, Actuarial, Commercial and other impacted teams.
• Bring together application, test, data migration, infrastructure, service management and supplier teams to confirm technical readiness.
• Own the cutover command structure, migration runbook, checkpoint timetable, triage arrangements, escalation routes and communications cadence.
• Manage implementation risks, issues, dependencies and assumptions, escalating with clear options and impact statements.
• Drive the transition into business as usual, including service guidance, known issues, early-life support and warranty exit criteria.
• Capture lessons learned and develop reusable approaches for future migrations.

What you will bring to the role:

• Strong implementation or senior project management experience across complex business and technology change.
• Experience of migration delivery, readiness management, cutover control, service transition and post-go-live support.
• A track record of leading through a matrix structure across business, technology, operations and third-party teams.
• Strong planning, governance, risk, issue and dependency management skills.
• The ability to translate technical and data migration activity into clear business messages and senior decision papers.
• Confident stakeholder management, evidence-based reporting and disciplined action ownership.
• The ability to work effectively through ambiguity, remove blockers and maintain focus across competing priorities.
• Knowledge of life and pensions administration, closed-book migration, Integro or legacy platforms would be advantageous.

If you feel you’d be a great fit for Royal London but don’t meet every requirement, we’d still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn, we encourage you to apply!

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.