Title: Business and Quality Assurance Analyst - 00009
State Role Title: Info Technology Specialist III
Hiring Range: $86,500 - $94,500
Pay Band: 6
Agency: Department of General Services (DGS)
Location: Washington Building (Richmond, VA)
Agency Website: DGS.VIRGINIA.GOV
Recruitment Type: General Public - G
Job Duties
The Department of General Services (DGS) is looking for an experienced and detail-oriented Business QA Analyst to support our mission of service excellence across the Commonwealth of Virginia. This role is ideal for a motivated professional who thrives in a fast-paced, collaborative environment and enjoys solving complex business problems with technical solutions.
Reporting to the BA/QA Manager, the Business QA Analyst serves as a key liaison between the Information Systems & Services (ISS) division and business units. The role involves analyzing business workflows, supporting system improvements, documenting requirements, and performing software testing. You’ll help ensure system upgrades, enhancements, and data-driven improvements meet both technical and business needs.
Primary responsibilities will include, but are not limited to:
As a Commonwealth of Virginia employee, you’ll have access to comprehensive health benefits, including medical, dental, vision, and wellness programs designed to help you thrive. This role also qualifies as public service employment, making you eligible to participate in the Public Service Loan Forgiveness (PSLF) program, which can significantly reduce the burden of federal student loans for those who qualify. Employees also enjoy retirement options, paid leave, and a wide range of additional state‑sponsored benefits. To learn more about benefits for state employees visit: DHRM Employee Benefits
This position is eligible for a hybrid telework schedule of up to 2 days per week, following a successful training period and an approved telework agreement, offering flexibility while maintaining strong team collaboration.
Minimum Qualifications
Additional Considerations
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application.
Online applications should be submitted via jobs.virginia.gov.
Fax, e-mail, or mail applications will not be accepted. For assistance or computer access, please visit your local Virginia Employment Office or contact our office jobs@dgs.virginia.gov or 804-786-3910.
You will be provided a confirmation of receipt when your application has been successfully submitted. Applications will continue to be accepted until a suitable pool of candidates is received, but this position may be closed at any time after 5 business days. Please refer to the “Your Application” page in your account to check the status of your application for this position.
Selected candidate will have to successfully pass criminal background and professional reference check.
Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.
Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights.
The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Contact Information
Name: DGS Human Resources
Phone: (804) 786 - 3910
Email: Jobs@dgs.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
