Job Description

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Business Analytics Manager - Dynamic Revenue Plus role…

Dynamic Revenue+ (DR+) is transforming how hotels make pricing decisions using data, automation and advanced revenue optimisation. We are seeking a Manager – Business Analytics to build and lead the analytical foundation that powers product innovation, commercial strategy and business growth.

This role combines business analytics, product analytics and commercial intelligence. You will partner closely with Product, Engineering, Revenue Management, Commercial, Customer Success and Leadership teams to generate insights that improve product adoption, customer outcomes and financial performance.

What you’ll do…

Business Performance Analytics

Own reporting and insights across key business metrics including:

•  ARR and MRR growth

•  Customer acquisition and activation

•  Attach rates & Gross margin

•  Revenue uplift & Expansion revenue

•  Customer retention and churn

•  Customer Lifetime Value

•  Forecast accuracy

Provide clear recommendations that improve business performance.

Product Analytics

Measure and Optimize:

•  Feature adoption & Feature usage trends

• User engagement

•  Pricing recommendation acceptance

•  Customer activation funnels & Customer behavior

•  Product retention & Product health metrics

Partner closely with Product teams to evaluate feature effectiveness and prioritize improvements.

Revenue & Pricing Analytics

Evaluate:

•  ADR performance & RevPAR improvements

•  Occupancy trends & Booking windows

•  Dynamic pricing effectiveness & Price elasticity

•  Market demand patterns & Competitive pricing behaviour

Support continuous optimisation of pricing algorithms.

Commercial Analytics

Support Sales and Customer Success through:

•  Customer segmentation

•  Market opportunity analysis & Win/loss analytics

•  Pricing strategy & Pipeline analytics

•  Upsell opportunity identification & Expansion modelling

Experimentation & Decision Science

Design, execute and evaluate:

•  A/B tests

•  Product experiments & Pricing experiments

•  Customer pilots & Market rollouts

•  Feature performance analyses

Apply statistical techniques to generate reliable business insights.

Executive Insights

Move beyond reporting by answering:

•  What changed?

•  Why did it happen?

•  What is the business impact?

• What should we do next?

Become a trusted advisor for data-driven decision making across the DR+ organization.

What you have…

• Extensive experience in Business Analytics, Product Analytics, Commercial Analytics or Revenue Analytics.

• Strong SQL expertise and Advanced Python for analytics and automation.

• Experience with Tableau, Power BI, Looker or equivalent BI platforms is a plus.

• Strong understanding of statistics, forecasting and experimentation.

• Experience translating complex analyses into executive recommendations.

• Excellent communication and storytelling skills

Our Perks & Benefits…

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Flexibility to work in a Hybrid model (3 days in-office)

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.