The Client & Customer Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Medical, Pharmacy Benefits, and more. C&CE owns the delivery of exceptional client and customer experience while operating Cigna’s call centers effectively and efficiently for the business. The Business Analytics Intern will be responsible for supporting critical analytical work that impacts C&CE strategic priorities.
This role is part of a Business Analyst team that provides direct support to the C&CE organization, including driving strategic improvements in customer experience, redesigning the destination servicing experience, and supporting improvements in the associate experience through better capabilities and tools. During the internship, the associate will work closely with operational partners to deeply understand 1-2 assigned business case projects, develop analytical insights and build/share compelling presentations that positively influence future strategy.
Pre‑Employment Requirements: Selected candidates will be required to complete mandatory pre‑employment tasks approximately 45 days prior to the program start date. Completion of the drug test requires availability within the United States during this timeframe.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health.
The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.
