Job Description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Analyst, Customer Engagement & Innovation:

GEICO's Customer Engagement & Innovation team is seeking a dedicated, analytical, and detail-oriented professional to help drive customer-focused insights and operational excellence. In this role, you will analyze customer and business trends, identify opportunities for improvement, and deliver data-driven recommendations that enhance customer experience.

Our team is focused on modernizing business processes, optimizing customer journeys, and developing innovative solutions that improve efficiency, service quality, and customer satisfaction. Success in this role requires strong analytical skills, a problem-solving mindset, and the ability to translate complex data into actionable business recommendations.

Hybrid schedule – 3 days a week in office

Why Join the Team?

This is an opportunity to play a meaningful role in shaping the future of customer engagement at GEICO. You'll work with cross-functional partners, leverage modern analytics tools, and help deliver insights that directly influence customer experience, operational efficiency, and business outcomes.

Key Responsibilities:

• Query databases and extract requested data and information.
• Partner with the Customer Experience team to support strategic goals and business objectives.
• Participate in process improvement initiatives and identify opportunities to streamline operations through automation and innovation.
• Analyze business performance results and prepare summaries and insights for leadership.
• Prioritize, monitor, and manage multiple requests and projects while meeting deadlines.
• Monitor customer and operational trends and regularly communicate findings to Customer Experience leadership.
• Develop, maintain, and enhance reports, dashboards, and analytical tools that support operational and management objectives.

Qualifications

Required Qualifications:

• Experience working as an Analyst or in a similar analytical role within an insurance organization.
• Strong organizational, time management, and prioritization skills.
• Demonstrated ability to solve business problems and produce high-quality work products.
• Ability to work effectively both independently and within a team environment
• Strong multitasking and organizational skills
• Ability to learn and apply large amounts of technical and procedural information
• Strong verbal and written communication skills
• 5+ years of relevant work experience preferred
• Advanced proficiency with:
• Power BI
• SharePoint
• Microsoft Excel
• Microsoft Office Suite

Preferred Qualifications:

• Experience with:
• SQL
• SAS
• Oracle
• Snowflake

GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.