Job Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join the INM Data Analytics & AI team.

Job Introduction

The role holder is expected to deliver Business Intelligence & Regulatory requirement agenda for Data Analytics & AI team. He/she will collaborate with Senior RBWM Leadership team to determine and prioritize immediate requirement. The role holder will be required to support BI and Regulatory requirement for India while working to deliver Scorecards/incentive management initiatives. He/She will be responsible for managing and analyzing sales incentive programs, ensuring they align with HSBC objectives. He or she will be supporting BI and regulatory transformation bringing in smart BI, self serve, and visualization solutions to various set of BI and regulatory users delivering actionable insights.

Principal Responsibilities

This position would entail functional management as an individual contributor. The incumbent would be required to

1. Liaise with colleagues in INM, D&A colleagues across Region & Global and with Region/Global business leaders to deliver impactful BI – Regulatory reporting outputs.
2. Have in-depth business knowledge across a breadth of functional areas within Retail Banking
3. Be proficient in evaluating new technologies and identifying practical business application to develop enhanced business value and increase operating efficiency.
4. Provide strategic and tactical support across the organization
5. Collect and analyze sales data from various sources
6. Develop and maintain scorecards and dashboards to track key performance indicators (KPIs) related to sales incentives
7. Generate regular reports (monthly, weekly, or as needed) on incentive program performance
8. Identify trends, patterns, and areas for improvement within the incentive programs.
9. Understand the design and mechanics of sales incentive plans
10. Ensure incentive plans are aligned with HSBC India objectives and strategic goals
11. Collaborate with sales teams to understand their needs and feedback on incentive programs
12. Make recommendations for adjustments to incentive structures to optimize performance
13. Provide business support to answer business queries and strategic initiatives
14. Continuously improve and standardize reporting processes to increase efficiency and accuracy
15. Identify opportunities to automate and streamline processes
16. Support BI & regulatory transformation by bringing new ideas and initiatives , learning new age skills and technologies.
17. Experience in working in agile methodologies is a plus

Qualifications/Requirements:

• At least 3 – 6 years of Business Experience focused primarily in the Banking & Financial Services Domain.
• At least 4+ years within technology or information management field or 2+ years in BI or regulatory Reporting / submission.
• Candidates with previous working experience in Scorecard / Incentive management will be preferred
• Demonstrated problem solving skills in handling complex business problems with the help of analytics
• Knowledge and high fluidity in advanced SAS, Python,GCP and SQL is mandatory
• Candidates with good knowledge of visualisation tools like Looker / Power BI / Tableau will get preference.
• Strong track record of stakeholder management across business functions
• Exceptionally strong organizational, problem-solving and communication skills

Customers / Stakeholders

• Meets with end-users or clients of the business unit to discuss the requirement
• Independently listens, clarifies/confirms and delivers on the specifications.
• Completes validation and testing of all project deliverables, ensuring customer expectations are met
• Creating project/process documentation in conformance to department standards.
• Deliver projects under supervision of manager within the stipulated timelines and as per agreed quality standards.

Eligibility:

• India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
• Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line approval when applying.
• INM Employees in scope of RBWM Career Progression Framework not eligible to apply to roles within the purview of the Framework

Diversity Statement, Data Protection and Entity Statement

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

Pro-tip Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.