Description
The
Wisconsin Court System - CCAP is seeking up to two Implementation, Training
and Support Specialists to support the rollout of statewide mandatory
electronic filing (eFiling) throughout the State of Wisconsin. As mandated by
the Wisconsin Supreme Court, all documents must be provided to the circuit
courts in a digital format on a schedule defined by the Director of State
Courts. CCAP is the IT provider for the Wisconsin Court system, and has
custom developed the software that supports this mandate, and is rolling it
out across the state in a multi-year implementation effort.
The Software Implementation, Training and Support Specialist will support the
eFiling system for internal court system personnel, court litigants, and for
members of the public. Product support will be provided in-person, over the
phone, via email, or via live online chat. Implementation support will be
provided on-site at any one of the county courthouses throughout the state.
On-site support will include training sessions for members of the public and
also for court system staff.
Qualification
Rating
Must
Have
Administration
- Customer Service
Phone
based technical support *
1 Yrs.
Administration
- Training
Ability
to develop user documentation and perform training *
and 1 Yrs.
General
Competencies
Excellent
oral and written communication skills *
and 1 Yrs.
Experience
providing direct customer service *
1 Yrs.
Information
Technology - Operating Systems
Application
Support *
1 Yrs.
Information
Technology - Testing
Ability
to perform testing of applications, facilitate testing by others, document
results *
and 1 Yrs.
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company. The company provides temporary and permanent staffing services in a variety of areas including Information Technology, Accounting/Finance, Engineering, Insurance, Healthcare, Marketing/Operations, Government Affairs, and Administration. Relying on core competencies of its people and agile processes, Novalink commits to deliver highest quality of service to clients and partners at the most optimal pricing.
Novalink has a global network of experienced and dedicated technical professionals. The Company’s executive team members have an average of twenty (20) years in the Telecommunications and Information Technology areas along with proven experience in executive leadership and strategy implementation. Novalink has its main office in Atlanta, GA.
Novalink has three core business units (1) Managed Engineering Services and (2) Staff Augmentation Services in the areas of expertise in IT/Software Engineering and Telecommunications/Wireless Network Engineering and (3) Non-Executive Staffing Services. Novalink’s targeted markets include Government, Telecommunications companies, Insurance, Energy, Healthcare, and Utilities. Its current client list includes thirty five (35) State governments and several Fortune 500 companies in various target markets. Novalink is Federal GSA Schedule 70 Contract Holder.
Based out of Atlanta, with offices in New York, Maryland, North Carolina and Texas, Novalink’s primary customers are government agencies, telecommunications companies, the healthcare industry, along with energy and utilities.
