THE ROLE & TEAM
We're looking for a Business Analyst / Case Management Developer to join our growing technology team and play a key role in shaping the future of our legal technology landscape. This is a varied position where you'll wear multiple hats, working across business analysis, process improvement, solution design, system configuration, testing and user adoption.
Working closely with stakeholders and colleagues, you'll translate business requirements into practical, scalable case management solutions that drive efficiency, support growth and enhance the way our people work. From facilitating workshops and challenging existing processes to configuring workflows and delivering system improvements, you'll be involved in the full lifecycle of change from idea through to implementation and continuous improvement.
Agencies:We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.
KEY RESPONSIBILITIES
Analysing business processes, workflows and systems to identify improvement opportunities and recommend practical solutions.
Facilitating stakeholder workshops and documenting current and future-state processes.
Gathering, validating and documenting business and user requirements.
Creating functional specifications, process maps, use cases and user stories to support solution delivery.
Designing, configuring and enhancing case management workflows, forms and automations.
Translating technical concepts into clear, understandable language for non-technical stakeholders.
Conducting system, integration and user acceptance testing (UAT).
Supporting solution rollouts, user training and adoption activities.
Monitoring solutions post-implementation and driving continuous improvement initiatives.
Supporting business-as-usual enhancements, incident resolution and development requests through the technology backlog.
ABOUT YOU
We're open to candidates who come from either a Business Analyst or Case Management Developer background, but you'll already have experience within the legal sector and be comfortable working across both business and technical environments.
3-5 years' experience working with case management platforms within a legal environment.
Previous experience as a Business Analyst, Case Management Developer or similar legal technology professional.
Experience gathering and documenting business requirements through workshops, interviews and process analysis.
Experience configuring or supporting case management, workflow or low-code platforms. Previous Clio Operate experience would be advantageous but is not essential.
Strong process mapping and workflow design skills.
Knowledge of testing methodologies, including User Acceptance Testing (UAT).
Excellent communication and stakeholder management skills, with the ability to build credibility across all levels of the business.
The confidence to challenge existing processes and identify smarter ways of working.
A solution-focused mindset with strong analytical and problem-solving abilities.
BENEFITS
Competitive Salary
Flexible approach to working hours
Bupa/ Medicash
Discretionary bonus opportunities
Pension scheme
Life Insurance & Income Protection Insurance
25 days Annual Leave plus flex bank holidays (increasing with service)
Option to buy 10 additional days annual leave each year
2 My Days (in addition to your holiday entitlement)
Additional discretionary annual leave days
Enhanced Maternity, Paternity & Adoption Leave
Career Development Opportunities
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
ABOUT US
Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.
With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.
We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.
Brabners is a purpose-led independent law firm.
Proudly anchored in the North since 1815, we serve all of England and Wales, acting as a strategic partner to both UK-based and international clients.
With hundreds of nationally recognised lawyers, we offer a wide range of legal services.
We’re here for you in times of both challenge and opportunity, whether personal or professional.
We represent an eclectic mix of clients — from multinational businesses and global brands to social enterprises and ambitious SMEs, as well as families, individuals, senior professionals, athletes and celebrities.
Our independence allows us to be objective, principled and provide a service with heart and personality.
A certified B Corp, we’re committed to responsible business. That means high standards of social and environmental performance, transparency and accountability.
With four modern offices in Liverpool, Manchester, Leeds and Lancashire, our people have the choice to work remotely and flexibly to best support our clients’ needs.
We have strong connections with legal advisers around the world. As active members of Eurolegal and the Association of European Lawyers (AEL), we offer cross-border support and trusted foreign legal advice.
We're multi-award-winning, including featuring in The Legal 500 Hall of Fame and The Times’ Best Law Firms, Regional Law Firm of the Year at the Legal Business Awards 2025 and being recognised as one of the Best Law Firms to Work For and Best Large Companies to Work For in the UK by Best Companies.
It's all part of how we make the difference.
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