Job Description

Business Analyst

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

Responsibilities:

• Designing, building, and optimizing relational databases, custom macros/modules, and automation tools within the Microsoft Office suite (specifically Access and Excel).
• Translate complex business requirements into clean, scalable, and user-friendly automation solutions.
• Create intuitive, user-friendly GUIs, forms, dashboards, and reporting interfaces for non-technical end-users.
• Analyze and upgrade existing legacy databases, spreadsheets, and VBA applications to improve performance and stability.

• Write technical documentation and user guides for the tools and scripts.

• The following tasks will be more as a backup or as needed to support the other Business Analysts in the department:
  • Facilitating recurring meetings to discuss the work plans. Attendees include the short term planning personnel, the Operations Manager (when available), and Engineering personnel with responsibility for the designers.
  • Collecting agreed upon target changes for remaining work and remaining absences via recurring meetings and collaboration with key stakeholders. Entering collected data into a change log and providing to the database administrator for implementation in the database.
  • Preparing, publishing, and/or distributing WMO Consolidated Planning reports as needed.

• Promoting safety and safe work practices.
• Providing storm support including off hours, weekends, and holidays.
• Supporting and championing Consolidated Planning systems and processes for FirstEnergy Utility Operations.
• Filling a supporting role to management and business partners following well-defined practices while providing a consistent level of service, continuous support and proactive involvement.
• Recommending and developing solutions to issues and assignments.
• Identifying and supporting process improvement activities and efficiencies through collaboration with other corporate departments (Engineering as an example)
• Anticipating and meeting internal and external customer needs.
• Conducting business-specific research, and analyzing work plan data, interpreting results, and assisting in implementation activities for corrective action when necessary.
• Participation in the development of WMO Consolidated Planning programs and policies.
• Travel to meetings, trainings, etc. is possible on occasion but should be considered very infrequent in nature

Qualifications at the Assistant Business Analyst level include:

• Two or four year degree of Science in STEM fields: Computer Science, Engineering, Mathematics, Physics, Software Development, Programming, Data Science/Analytics, Information Technology or related field (or equivalent practical experience). Certificate in Computer Science Related field will be considered.
• Strong understanding of relational databases, SQL, and data modeling.
• Advanced knowledge of Microsoft Access (Required), Microsoft Excel (Required), and TOAD (Tool for Oracle Application Developers) (Preferred).
• Detail-oriented and analytical VBA Designer/Developer to streamline business operations by automating and optimizing existing processes.
• Strong collaboration skills and ability to build relationships with key stakeholders
• Ability to analyze, interpret, and make recommendations based upon analytics
• Ability to communicate effectively with both technical and non-technical stakeholders
• Strong problem-solving, analytical, and logic skills
• Questioning attitude and willingness to challenge the status quo
• Must be able to maintain confidentiality, work independently and /or in teams, and demonstrate strong decision-making capabilities
• Models FE core values and behaviors
• Ability to deliver quality, accurate work within established guidelines
• Basic analytical, critical thinking, problem-solving and decision-making skills are necessary with proven ability to work effectively in a team environment
• Ability to research and utilize best practices
• Actively seek ways to build challenges and add value within scope of assignments
• Awareness of changes to tasks, processes, and procedures that impact the organization
• Two or four year degree of Science in STEM fields: Computer Science, Engineering, Mathematics, Physics, Software Development, Programming, Data Science/Analytics, Information Technology or related field (or equivalent practical experience). Certificate in Computer Science Related field will be considered.

Qualifications for the Associate Business Analyst level include all of the above plus:

• Deeper knowledge or requirements listed above.

Qualifications for the Business Analyst/Advanced Business Analyst level include all of the above plus:

• Bachelor’s degree of Science in STEM fields: Computer Science, Engineering, Mathematics, Physics, Software Development, Programming, Data Science/Analytics, Information Technology or related field (or equivalent practical experience) with a minimum of 4 to 7 years relevant work experience or, in lieu of a degree, a minimum of 7 years of relevant work experience.
• Advanced knowledge of analyzing data to deliver recommendations
• Ability to communicate to different levels of upper leadership, representing the Voice of the Employee

Qualifications for the Senior Business Analyst level include all of the above plus:

• Bachelor’s degree of Science in STEM fields: Computer Science, Engineering, Mathematics, Physics, Software Development, Programming, Data Science/Analytics, Information Technology or related field (or equivalent practical experience) with a minimum of 7 years relevant work experience or, in lieu of a degree, a minimum of 10 years of relevant work experience.
• Independent thought driver that leads collaborative efforts

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the