Job Description

Business Analyst (with RN experience)

As a Business Analyst at Pointwest, you will play a vital role in bridging business needs and technology solutions. You’ll work closely with clients and technical teams to analyze requirements, design workflows, and ensure successful project delivery. This role is also open to Nursing graduates (board exam passers preferred) who want to transition into a BA career—ideal for RN career shifters with hospital and/or BPO experience.

At Pointwest, we live by our values of Leadership, Excellence, and Innovation and thrive in a culture of Agility, Accountability, Innovation, Collaboration, and Customer Centricity.

What You’ll Do

• Engage with clients to understand business workflows and translate them into effective technology solutions.
• Serve as a liaison between business users and technical teams, ensuring seamless communication.
• Support user acceptance testing, training, and post-implementation activities to drive adoption.
• Contribute to proposals, pre-sales, and business development by identifying opportunities for growth.
• Analyze and improve workflows, create standardized documentation, and recommend process improvements.
• Continue developing your expertise through training, certifications, and knowledge sharing.

What Success Looks Like

• High client satisfaction and quality delivery of requirements.
• Contribution to client growth and business expansion opportunities.
• Efficient, reusable documentation and improved processes.
• Active participation in learning, mentorship, and knowledge sharing.

Qualifications

• Bachelor’s degree in Nursing
• Nursing board exam passers highly preferred; open to fresh graduates and RN career shifters.
• At least 1–3 years of business analysis, project management, or related experience (preferred).
• Experience in healthcare, hospital operations, or BPO is an advantage.
• Strong analytical, communication, and stakeholder management skills.
• Proficiency in tools such as Lucidchart, Visio, and BI tools (Tableau, Excel, Data Studio) is a plus.

Join us and help shape the future of healthcare through innovation, collaboration, and excellence!