As a Business Analyst at Pointwest, you will play a vital role in bridging business needs and technology solutions. You’ll work closely with clients and technical teams to analyze requirements, design workflows, and ensure successful project delivery. This role is also open to Nursing graduates (board exam passers preferred) who want to transition into a BA career—ideal for RN career shifters with hospital and/or BPO experience.
At Pointwest, we live by our values of Leadership, Excellence, and Innovation and thrive in a culture of Agility, Accountability, Innovation, Collaboration, and Customer Centricity.
What You’ll Do
Engage with clients to understand business workflows and translate them into effective technology solutions.
Serve as a liaison between business users and technical teams, ensuring seamless communication.
Support user acceptance testing, training, and post-implementation activities to drive adoption.
Contribute to proposals, pre-sales, and business development by identifying opportunities for growth.
Analyze and improve workflows, create standardized documentation, and recommend process improvements.
Continue developing your expertise through training, certifications, and knowledge sharing.
What Success Looks Like
High client satisfaction and quality delivery of requirements.
Contribution to client growth and business expansion opportunities.
Efficient, reusable documentation and improved processes.
Active participation in learning, mentorship, and knowledge sharing.
Qualifications
Bachelor’s degree in Nursing
Nursing board exam passers highly preferred; open to fresh graduates and RN career shifters.
At least 1–3 years of business analysis, project management, or related experience (preferred).
Experience in healthcare, hospital operations, or BPO is an advantage.
Strong analytical, communication, and stakeholder management skills.
Proficiency in tools such as Lucidchart, Visio, and BI tools (Tableau, Excel, Data Studio) is a plus.
Join us and help shape the future of healthcare through innovation, collaboration, and excellence!
Founded in 2003 by pioneers of the Philippine Global Sourcing industry, Pointwest creates value for its list of satisfied clients — including top Fortune 100 and local companies — with world-class Digital Technology and BPM services backed by international-standard methodologies, and innovative practices.
With leadership affirmed through the International ICT Awards’ Hall of Fame recognition for “Best Filipino-Owned Company,” and excellence seen with its extensive industry experience in financial services, retail, transportation, logistics, travel, healthcare, utilities, media, and the public sector, Pointwest transforms businesses for the fourth industrial revolution with digital offerings in Data Analytics, Data Management, Robotic Process Automation, Experience Design, Cyber Security, Mobility, and Cloud Computing.
Pointwest is proud to bring the mark of Filipino IT and BPM excellence to all corners of the globe, with strong presence in the United States, Japan, Australia, New Zealand and Singapore.
