The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
Overall Job Description:
Serves as a trusted resource between the business/user/stakeholder communities and the technical staff/developers to provide expertise in transforming business needs into technical requirements so solutions to meet user objectives can be delivered.
Utilizes understanding of both business process and industry standard technical solutions to re-architect, streamline, simplify and implement new systems and reporting infrastructure for enterprise user base.
Leads in the deployment/adoption of Business Intelligence reporting tools to simplify existing and build new reporting infrastructure.
Supports the current state technical infrastructure/environment/user base/sampling/system admin duties/ad-hoc reporting needs etc.
Responsibilities:
Provides monthly statistical samples for Quality Assurance (QA) / Underwriter Performance Review (UPR) and Wealth (WLTH) functions. Maintains workflow reporting.
Creates, runs and modifies SQL queries and corresponding reports for entire management team.
Actively leads efforts to simplify and enhance the overall systems, reporting and sampling customer experience through use of Business Intelligence tools and system automation.
Leads in the business process design or redesign and documentation within systems, sampling and reporting spaces.
Gathers, refines and validates business requirements, interdependencies, potential risks and issues.
Translates business requirements into functional specifications and manages changes to such specifications.
Designs and tests system fixes, new features and new reports in DEV, UAT, PROD & CoB.
Manage/maintain JIRA user stories/bugs/issues
Works on multiple projects as a project team member, at times as a project leader.
Manage/maintain SharePoint site(s)
Qualifications:
5 - 10 years of experience
Business Intelligence Reporting (i.e. Tableau, SSRS etc.)
Strong SQL experience | Microsoft SQL Server 20xx | Postgres | Teradata etc.
Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
JIRA
Experience with all phases of Software Development Life Cycle
Comprehensive knowledge of the principles of business analysis
Education:
Bachelor's degree/University degree or equivalent experience
Desired Skills:
Mortgage industry knowledge is a plus
Sampling/statistical knowledge is a plus
Artificial Intelligence
Process Mapping/Improvement knowledge/experience is a plus
Good time management, communication and presentation skills
Can work both individually and as part of a team
Self-starter
#LI-SJ2
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Technology
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Business Analysis / Client Services
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Full time
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Ofallon Missouri United States
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$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Jun 23, 2026
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
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