Job Description

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

About the Team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities

- Conduct in-depth analyses of operational metrics and vendor performance to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.

- Translate findings into targeted process and vendor management optimizations that drive measurable business outcomes and support data-driven leadership decisions; drive necessary initiatives/projects to achieve said outcomes.

- Collaborate with technical teams, vendors, and stakeholders to design, develop, and maintain scalable data infrastructure and dashboards supporting diverse business and vendor management use cases.

- Drive the definition and maintenance of a clear governance framework for key metrics, including vendor KPIs, ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.

- Ensure data accuracy, completeness, and consistency across operational, vendor, and performance metrics, by implementing data validation checks and governance mechanisms to maintain high data quality and trustworthy insights.

- Cultivate strong partnerships with Lines of Business partners and vendors, employing a strategic approach to facilitate the effective integration of LoB and vendor requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.