Job Description

THIS POSITION IS IN OFFICE- VIRGINIA BEACH, VA

Driven to be the Best

People. Performance. Purpose.

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The VDC Support Analyst is responsible for managing high-priority vehicle damage claims and optimizing billing and collection outcomes through data-driven decision making. This role goes beyond execution. Success requires the ability to interpret data, identify trends, and proactively uncover opportunities to improve claim quality, increase recoveries, and reduce disputes.

The ideal candidate is intellectually curious, detail-oriented, and comfortable working with data to solve problems, influence stakeholders, and drive measurable business impact.

What You’ll Do:

• Analyze claim data, dashboards, and reporting tools to identify trends, gaps, and incremental billing opportunities
• Identify missing First Notice of Loss opportunities through data review and coordinate with operations to resolve documentation gaps
• Use data insights to influence operational behavior and drive improvements in damage identification and claim accuracy
• Translate analytics into actionable recommendations that improve billing dollars, net collections, and overall claim outcomes
• Monitor and evaluate key performance metrics at the location and regional level, driving accountability through data transparency
• Train and support field teams on the Damage Management Portal with a focus on improving data quality and reducing unallocated damages
• Investigate complex claims using multiple data sources (systems, video, operational input) to accurately attribute liability
• Partner cross-functionally (operations, finance, legal, IT, analytics teams) to improve processes and standardize best practices
• Support continuous improvement initiatives by identifying inefficiencies and recommending scalable, data-backed solutions
• THIS POSITION IS IN OFFICE- VIRGINIA BEACH, VA

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Competitive salary as well as bonus potential

What We’re Looking For:

• Bachelor’s degree
• 1–2 years of experience in claims, analytics, finance, or a data-driven operational role
• Strong analytical mindset with the ability to interpret data, identify patterns, and make informed decisions
• Experience working with dashboards, KPIs, and performance metrics to drive business outcomes
• Proficiency in Microsoft Excel (including data manipulation, analysis, and reporting)
• Basic proficiency in SQL for querying data from relational databases
• Experience with data visualization tools such as Tableau or Power BI preferred
• Demonstrated ability to turn data into clear insights and communicate findings to non-technical stakeholders
• Strong problem-solving skills with a proactive, investigative approach
• Ability to balance data analysis with execution in a fast-paced environment
• Excellent communication and cross-functional collaboration skills
• Highly organized, self-motivated, and comfortable working both independently and with teams

The annual starting salary for this position is $52,000.00 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

This position is also eligible for up to 10 % bonus opportunities. [long-term incentive compensation awards].

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Virginia BeachVirginiaUnited States of America