Job Description

The Business Analyst supports organizational projects by analysing business needs, documenting requirements, and enabling effective project planning, tracking, and governance. The role ensures that project information is accurate, decisions are supported with data, and project teams have the clarity needed to deliver successful outcomes. The position also contributes to standardizing PMO practices, improving processes, and enhancing portfolio visibility across the organization.

Responsibilities

• Engage with stakeholders to capture business needs, problems, and improvement opportunities.
• Document business requirements, process flows, functional specifications, and use cases.
• Support feasibility studies, gap analysis, and impact analysis.
• Facilitate workshops, interviews, and requirement validation sessions.
• Ensure adherence to PMO frameworks, documentation standards, and governance checkpoints.
• Assist project managers in preparing business cases, project charters, plans, and closure reports.
• Maintain and improve PMO templates, processes, and guidelines.
• Monitor project progress, risks, issues, dependencies, and change requests.
• Prepare project dashboards, status reports, and analytical insights for management.
• Identify deviations in timelines, scope, and budget, and highlight areas requiring attention.
• Analyse project and business data to support informed decision-making.
• Support the development of KPIs, performance indicators, and portfolio metrics.
• Create dashboards and summaries to enhance leadership visibility.
• Liaise with cross-functional teams to gather information and align expectations.
• Facilitate communication between business units and the PMO.
• Support change management initiatives related to projects, processes, or systems.
• Document current-state and future-state processes.
• Identify opportunities to streamline workflows and improve efficiency.
• Support initiatives aimed at improving project execution and governance maturity.

Requirements and Skills

Core Competencies

• Analytical and critical thinking
• Project management knowledge
• Stakeholder engagement and communication
• Documentation and process mapping
• Problem solving and decision support

Education & Qualifications

• Bachelor’s degree in Business Administration, Project Management, Information Systems, Engineering, or a related field
• Certifications in Business Analysis or Project Management are an advantage
• Strong proficiency in MS Office and familiarity with project or reporting tools

Experience

• 2–4 years of experience in business analysis, PMO support, or project coordination
• Experience in documenting requirements, analysing processes, and supporting project lifecycle activities
• Exposure to project reporting, dashboards, or performance tracking
• Experience working in cross-functional project environments preferred