Job Description

FirstEnergy

AbouttheOpportunity

ThisisanopenpositionwithFirstEnergyUtilities,asubsidiaryofFirstEnergyCorp.

This position can be based in either the Akron, OH or Fairmont, WV Control Center facility

Responsibilities include:

Technical Leadership & Application Support

• Serve as a technical lead for Operations in the development, configuration, and support of critical work management programs.
  • Support communication across business units regarding project needs for applications managed by Operations.
  • Be or become proficient in various applications, software, analysis packages, and visualization tools including iTOA, FALLS, Tesla Demand Forecasting, Microsoft Power Platform, and Office Suite.
  • Provide off-hours support for the Control Room as needed during large restoration incidents (typically infrequent).

Database & Application Administration

• Define data requirements, maintenance procedures, and operational guidelines.
• Ensure the accuracy and completeness of data.
• Maintain security and internal controls for data integrity.
• Formulate and monitor policies, procedures, and standards related to databases.
• Collaborate with business units to implement enhancements that improve application performance and reliability.

Reporting, Analytics & Business Intelligence

• Support business intelligence by assisting in the design, testing, and debugging of Power Platform applications including Power BI dashboards and reports.
• Develop, update, and maintain reporting of key metrics and benefit realization.
• Work across Transmission Operations to ensure effective and consistent reporting and analysis.
• Mine data using query tools across various databases and systems.
• Prepare technical reports and summaries (including ad hoc requests) and present findings as needed.
• Develop tools, templates, and communication methods.

Process Development & Improvement

• Recommend and implement solutions to complex issues and assignments.
• Develop process improvements for moderately complex work processes and/or projects.

Develop process mapping and guidance for business processes.

Qualifications at the Associate or Business Analyst level include:

• Two to four-year degree in Engineering, Business Administration/Management, Information Science, Information Systems Management, or related discipline is preferred, along with a minimum of 2 years related work experience required. In lieu of a degree, 4 years of related experience will be required.
• Relevant experience includes development, configuration, management, or operation of applications and programs with an understanding of the relevant subject matter.
• Experience with any or all the following internal and external applications:
  • Energy Management System (EMS)
  • Energy Delivery Outage Application (EDOA) / integrated Tools for Operations Application (iTOA)
  • System Outage Request (SOR) application
  • Fault Analysis Lightning Location System (FALLS)
  • Regulatory Authorization Access Database (RAAD)
  • Empower
  • Microsoft Office Suite (Excel, PowerPoint, Visio, Word)
  • Microsoft Power Platform (Power BI, Power Automate, Power Apps)
• Experience developing, testing, and maintaining Power BI dashboards and reporting solutions.
• Experience deploying data sources and reports in the Power BI cloud service, including performing advanced calculations and data transformations.
• Working knowledge of database structures, joins, and data relationships.
• Ability to evaluate, map, and synthesize data from diverse sources.
• Experience with SQL, DAX, Power Query M, and workflow automation tools (Power Automate or similar).
• Commitment to the FirstEnergy Core Values and safe work practices.
• Demonstrates curiosity, a questioning attitude, and commitment to continuous learning and improvement.
• Self-directed, motivated, and able to work independently or collaboratively as needed.
• Strong organizational, analytical, critical-thinking, and problem-solving skills.
• Ability to manage multiple priorities, tasks, and projects in a fast-paced environment.
• Delivers high-quality, accurate work within established deadlines.
• Exercises sound judgment and makes practical, timely decisions based on available information.
• Strong verbal and written communication skills, including the ability to prepare clear correspondence, technical reports, and status updates.
• Strong interpersonal skills with the ability to build and maintain effective working relationships at all levels of the organization.
• Customer-focused approach, utilizing best practices to understand and address customer needs.
• Ability to travel infrequently between Akron, OH and Fairmont, WV facilities if needed.

Qualifications at the Advanced Business Analyst level include all of the Associate/Business Analyst qualifications above, plus:

• Four-year degree in Engineering, Business Administration/Management, Information Science, Information Systems, or related discipline, with a minimum of 8 years related work experience required. An advanced degree or professional certification is preferred. In lieu of a degree, 10 years of related experience will be required. Relevant experience includes database and application management, and an in-depth understanding of the relevant subject matter.
• Demonstrated full competence and proficiency in all core responsibilities of the role.
• Ability to manage, develop, and/or provide oversight of diverse projects, processes, or programs.
• Ability to conduct research, perform analysis, and use insights to develop and implement solutions.
• Recognized as a strong team contributor with effective interpersonal and teamwork skills.
• Strong leadership, organizational, and communication skills (both verbal and written).
• Demonstrated ability to analyze complex problems and use sound judgment in decision-making.
• Makes meaningful contributions toward team and departmental goals.

Qualifications at the Senior/Staff Business Analyst level include all the above plus:

• Four-year degree in Engineering, Business Administration/Management, Information Science, Information Systems, or related discipline is preferred with a minimum of 12 years related work experience required. In lieu of a degree, 14 years of related work experience is required. Relevant experience includes database and application management, participation in project leadership activities, preparing presentations and facilitating outcomes. Experience must include an advanced understanding of the subject matter.
• Demonstrates a high level of job knowledge and technical expertise.
• Independently manages, develops, and/or oversees complex and diverse projects, processes, or programs.
• Performs in-depth, strategic research and analysis to develop recommendations and drive solutions.
• Recognized as a subject matter expert and “go‑to” resource within the team or department.
• Strong leadership and organizational skills with the ability to guide others and influence outcomes.
• Exceptional analytical skills with the ability to address highly complex problems with sound judgment.

FirstEnergyHumanResourcesTeam