Job Description

Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.

Salary

$56,451 - $73,386

*Internal rates may vary based on the selected candidate’s current grade

Ideal Candidate

Skilled in billing, analyzing data, documents, workflows, business methods and procedures, and test plan development. Working knowledge of SQL for the purpose of executing database queries and writing reports to include selection statements, table joins, grouping, and logical filtering criteria.

Excellent analytic, interpersonal, and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support: relates well to all levels and types of roles, inside and outside the organization; builds appropriate rapport as well as constructive and effective relationships.

Business Analyst experience in successfully delivering complex cross-functional information and technology solutions.

Experience in project life cycles from business case development through final delivery to operational support.

Ability to proactively collaborate across departments to achieve cross-functional success.

Experience serving multiple business partners simultaneously and acting as the primary point of contact from the Information & Technology Services department for multiple levels of management within the County.

Responsible for collaborating with external technology vendors to develop/analyze solutions, identify potential Information & Technology Service department projects and enhancements, prioritize project work, and any additional County-specific work requests

Click HERE to view our Benefits at a glance

• Generous PTO & Holiday Plan

• Health Plans

• Health Savings Account

• Dental & Vision Plans

• Employee Assistance Program (EAP)

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Tuition Reimbursement

• Cafeteria Benefit

• Life Insurance

• Short & Long-Term Disability Insurance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 2

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Synthesizes current business intelligence or trend data to support recommendations for action.
• Communicates with customers, suppliers, professional organizations, and stakeholders on new business trends.
• Manages timely flow of business intelligence information to users.
• Collects business intelligence data from available industry reports, public information, field reports, or purchased sources.
• Formulates mathematical or simulation models of problems, relating constants and variables, restrictions, alternatives, conflicting objectives, and their numerical parameters.
• Prepares management reports defining and evaluating problems and recommending solutions.
• Studies and analyzes information about alternative courses of action to determine which plan will offer the best outcomes.
• Analyzes requirements, procedures, and problems to automate processing or to improve existing business systems.
• Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
• Performs other related duties as required.

Job Specifications

• Knowledge of business and management principles involved in strategic planning and procedures.
• Knowledge of the organization, operating activities and administrative practices and policies of departments and agencies assigned.
• Knowledge of analysis and research techniques, methods and procedures.
• Knowledge of English spelling, grammar and punctuation.
• Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.
• Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.
• Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.
• Ability to communicate effectively and persuasively, both verbally and in writing.
• Ability to participate effectively in the formulation of departmental policies and procedures.
• Ability to work effectively with others.
• Ability to set priorities, meet deadlines and multi-task.
• Ability to use a computer and related software.

Physical Requirements

• This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Work Category

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Minimum Qualifications Required

• Bachelor’s degree in Business Management/Administration, Information Management System, Public Administration, Finance or related field; AND
• Three years of professional experience in the development, implementation, business process analysis and evaluation of business methods and procedures;

OR

• An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

1. Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:

• Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
• Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
• Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
• Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE).

1. Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.