Job Description

Job ID: 57903
Job Category: Operations & Maintenance
Division & Section: Solid Waste Management Services, SWM Business Services
Work Location: Metro Hall, 55 John St., M5V 3C6
Job Type & Duration: Full-time, Permanent Vacancies
Salary Range: $89,337.00 to $120,831.00, TM1941, wage grade 6
Hiring Zone: $97,158.00 to $105,340.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
AQualified List will be established to fill permanent and temporary positions.
Number of Positions Open: 2
Posting Period: 18-Jun-2026 to 03-Jul-2026

Join Us!

If you are interested in learning more about the Business Analystrole, you can participate in a virtual Microsoft Teams information session with Simon Dimuantes, Manager Integrated Technology Systemson Wednesday June 24th, 2026from 2:00 pmto 2:45 pm. You will have the opportunity to ask questions related to the position, working for the City of Toronto's Solid Waste Management Services Division, as well as the City's application process.

Please register to participate in the information session using this link: https://events.teams.microsoft.com/event/781a84fe-2374-42a8-9578-460f192386eb@f0bc8ec6-9ed8-4d0c-9189-411ad949cc65

It is important to note that this is a public information session. To remain anonymous, participants must join through web browser and ensure their login name reflects that preference.

Reporting to the Manager Integrated Technology Systems (ITS), the Business Analyst SWM assumes responsibility for the timely completion of both one-time projects and recurring assignments on behalf of Solid Waste.

Major Responsibilities:

• Facilitates and supports strategic and long term I&T business planning activities.
• Conducts studies on the feasibility of integrating processes to deliver a range of services to a specific client or to a geographic location.
• Documents and analyzes business processes, input costs and output level, and conducts data flow analysis and business process design modelling and/or re-engineering.
• Prepares reports to management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
• Develops test strategies, plans, scripts, data, executes tests and documents test results.
• Designs or modifies business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery.
• Conducts statistical data analysis on various strategic, operational, and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations related to I&T capital business cases.
• Liaises with Solid Waste and/or other city-wide staff at all levels to gather sufficient understanding, knowledge, and background information relative to the undertaking.
• Participates in senior level management meetings as appropriate and as required to gain further understanding of the issues impacting Solid Waste.
• Prepares business cases to document and support changes in budget and charges to clients.
• Prepares terms of reference, including project objectives, defining scope, bench marking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
• Contributes to the development and evaluation of procurement documents (RFP/Q/I/R) and administers contracts.
• Analyzes and documents business requirements, works with Technology Services Division resources to prioritize, test and document system changes and perform necessary system administration functions to meet user business needs.
• Gathers user requirements, interviews, documents, and facilitates business process, systems and data requirements review/re-engineering sessions with stakeholders, prepares proposed system solution(s) and investigates alternative solutions to meet business needs.
  

Key Qualifications:

1. Post-secondary education in business or public administration or other discipline pertinent to the job function, or equivalent combination of education and experience.
2. Considerable experience in all phases of project management including some project management experience.
3. Experience in assisting large organizations in analyzing and implementing organizational design, business process modelling, business systems, strategic plans, and management structure development.
4. Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio & Microsoft Project.

You must also have:

• Ability to develop and maintain spreadsheets/databases, create presentations and graphics.
• Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
• Good organizational skills with the ability to handle multiple tasks and projects concurrently while meeting deadlines.
• Well-developed written and oral communication skills, analytical capabilities, conflict resolution skills, consulting skills and interpersonal skills for building good internal/external working relationships.
• Sound judgment and ability to handle matters of a confidential/sensitive nature as it relates to Council and other senior staff.
• Ability to negotiate effective resolution of conflicting business priorities.
• Knowledge of current and emerging technologies relating to cloud, customer relationship management, eservice, business intelligence, data retention, and document management.
• Knowledge of Solid Waste business process and systems would be an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process