Job Description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace is seeking a Business Analyst Support professional to join our Corporate Project Management Office (PMO) team. This role provides operational and project support to the Business Analyst Team and PMO leadership, contributing to process enhancement initiatives and ensuring successful project execution. The ideal candidate is detail-oriented, organized, self-starter, and capable of supporting multiple initiatives through documentation, coordination, and analysis.

Primary Responsibilities

• Manage and triage requests within the PMO ticket queue, ensuring timely updates and resolution
• Support Business Analysts Team on assigned projects by assisting with coordination, documentation, and task execution
• Document current-state business processes and assist in identifying opportunities for improvement
• Gather, organize, and analyze business requirements and data to support project objectives
• Assist with the creation and maintenance of project documentation, including process flows, standard operating procedures (SOPs), and training materials
• Provide support to end users of DH Pace’s ERP and business systems as directed by Business Analysts or management
• Develop and maintain a working knowledge and ownership of core business systems and how they integrate across the organization
• Maintain awareness of company structure, reporting relationships, and business operations to effectively support initiatives
• Participate in testing, training, and implementation activities as needed
• Perform other duties as assigned

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and related experience
• 1–3 years of experience in a business analyst support, project support, or related role preferred
• Proficiency in Microsoft Office Suite, with emphasis on Excel, SharePoint, and Visio. Experience with ERP systems preferred but not required
• Strong analytical, organizational, and problem-solving skills

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)