4+ years of experience as a Business Analyst in enterprise environments.
Experience within the financial services or banking industry.
Hands-on experience with at least one of the following:
ACH (Automated Clearing House) processes and payment systems.
Actimize Fraud Management solutions.
Core Banking platforms, including Fiserv.
Strong experience gathering, analyzing, documenting, and validating business requirements.
Ability to create business process flows, functional specifications, user stories, and acceptance criteria.
Experience performing process analysis and identifying opportunities for operational improvement.
Strong understanding of systems integrations, data flows, and business processes within financial environments.
Experience collaborating with business stakeholders and technology teams throughout the project lifecycle.
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
Ability to facilitate workshops and requirements-gathering sessions.
Strong organizational and documentation skills.
Ability to manage multiple priorities and deliverables simultaneously.
Collaborative mindset with the ability to work effectively across cross-functional teams.
Attention to detail and commitment to delivering high-quality solutions.
Technical background in Software Engineering, Information Technology, Computer Science, or related disciplines.
Experience with fraud prevention, risk management, or banking operations initiatives.
Knowledge of Agile methodologies and project delivery frameworks.
Experience with Jira, Confluence, or similar requirements management tools.
Collaborate with business stakeholders to identify, analyze, and document business needs and requirements.
Conduct structured analysis of business processes and recommend solutions that improve efficiency, effectiveness, and business performance.
Elicit, document, and maintain functional and non-functional requirements.
Create business process flows, user stories, use cases, acceptance criteria, and supporting documentation.
Work closely with technology teams to translate business requirements into actionable solution designs.
Analyze business challenges and identify opportunities for process optimization and automation.
Support solution design, testing, validation, and implementation activities.
Facilitate meetings, workshops, and requirement review sessions with stakeholders.
Ensure alignment between business objectives, regulatory requirements, and technology solutions.
Support project teams throughout the full project lifecycle, from requirements gathering through deployment.
Provide recommendations based on data analysis, business insights, and industry best practices.
English: Fluent
Mexico
Colombia
Peru
United States
At Softtek, we drive the strategic development of our clients through software engineering. For more than 40 years, we have helped leading companies develop, implement, and manage technology capable of improving people’s lives. Pioneers of the Nearshore model, Softtek connects innovation to business strategy. We don’t claim to “reinvent” or “reimagine” the business — we deliver results.
For more information on what we do, who we are, and career opportunities, visit www.softtek.com / Follow us on Instagram (@softtekofficial), on X (@Softtek), and be our fan on Facebook www.facebook.com/softtek.
