emagine - Portugal

Business Analyst - Servicenow - Hybrid remote (Lisbon OR Porto)

emagine - Portugal  •  Lisbon, PT (Remote)  •  2 months ago
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Job Description

Tasks

  • Work closely with business stakeholders to gather, analyse, and document requirements within the ServiceNow platform
  • Analyse existing business and IT processes, identifying gaps and improvement opportunities
  • Translate business needs into clear functional specifications for development teams
  • Recommend and apply best practices to optimise Incident, Problem, Change, and Asset Management processes
  • Ensure solutions are aligned with the ITIL framework and internal policies
  • Act as a liaison between business users, technical teams, and ServiceNow developers
  • Support agile delivery by participating in ceremonies and continuous improvement initiatives

Requirements

  • 4+ years of hands-on experience as a Business Analyst working with ServiceNow
  • Strong overall knowledge of the ServiceNow platform
  • Proven experience with ITSM and CSM modules
  • Solid understanding of ITIL processes and best practices
  • Experience working in agile environments (SAFe knowledge is a plus)
  • Strong analytical, communication, and stakeholder management skills
  • Ability to work independently in a long-term operational support context
emagine - Portugal

About emagine - Portugal

emagine is a high-end business & IT consulting company challenging the way businesses leverage high-end expertise.

Enabled by our vast network of expert consultants, we tailor our services to the unique needs of each business, powering progress, solving challenges, and delivering real results.

As the world evolves, scalability becomes increasingly important in modern, technology-driven organizations. And it is around this critical need that emagine stands out with a unique business model and delivery capacity.

With emagine, companies gain the flexibility needed to navigate and succeed in a complex and ever-changing technological landscape. Through a seamless and tailored delivery model, we help you scale your business.

We help organizations across all industries and sectors; these are our services:

• Team extension: Scale with dedicated consultants on time & material

• Nearshoring as a Service: Leverage a fully scalable development department in Poland

• Teams: Power up with a dedicated team to help you build, develop and execute your projects

• Managed Services: Let us tailor and manage your projects, delivering on your specific requirements and needs

emagine was founded in 1989 and has a long track record of delivering expertise and business impact for blue-chip companies across Europe.

Today, we are 900+ permanent employees working from departments in 10 countries. Furthermore, we own three state-of-the-art nearshore centres in Poland and one offshore centre in India.

With 40.000 experts in our network and 4500+ partnered consultants on active contracts, we currently help our 500+ clients worldwide with high-end expertise.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Lisbon, PT
Year Founded
Unknown
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