Job Description

Must-Have:

• Strong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customization
• Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines
• Interpersonal skills, to help negotiate priorities and resolve conflicts among project stakeholders; such as clients and internal team members
• Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
• An aptitude for problem-solving.
• Skilled in conducting/leading workshops of a minimum of 10 people.
• Can communicate both verbally and in written form clearly and informatively and listen
• Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with a minimum of supervision.
• Decompose high-level information in detail.
• Ability to articulate technical IT changes clearly and simply to business stakeholders.
• Ability to define problems, collect data, and establish facts in a structured way for detailed analysis
• Ability to analyze large amounts of complex information in order to reach valid and justifiable conclusions
• Experience working in an Agile methodology and applying Agile practices where applicable
• Understanding of the end-to-end view of how business processes are supported by tools and applications.
• Practical experience in documenting process maps using Visio or other tooling.
• Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint, and Visio)

Should Have

• Fundamental understanding of the implications of applications architecture and other technical considerations.
• ITIL V3 or V4 Foundation certification
• Business Analysis centric qualifications e.g., BCS or IIBA
• ServiceNow Certified System Administrator
• Scrum or Agile certification
• Developer or Architect experience