Job Description

• Utilize ServiceNow platform to streamline and optimize IT service management processes for clients.
• Gather and document business requirements related to ServiceNow implementations and enhancements.
• Conduct workshops with stakeholders to identify pain points and areas for improvement in service delivery.
• Collaborate with development teams to translate business needs into functional specifications.
• Support user acceptance testing (UAT) and provide training to end-users on ServiceNow functionalities.
• Stay updated on ServiceNow developments and industry best practices to provide informed recommendations.

Requirements

• 3-5 years of experience as a Business Analyst, specifically with ServiceNow implementations.
• ITSM & ITOM Modules
• FS industry experience (in Asset Management clients a big +)
• Strong communication & stakeholder manager (they will be representing NextWave at client HQ and interacting with senior stakeholders)
• Certification a + but not essential
• Strong understanding of IT service management processes and best practices.
• Experience in gathering, documenting, and managing business requirements.
• Proficiency in creating functional specifications and process documentation.
• Familiarity with ITIL framework is a plus.
• ServiceNow certifications (e.g., Certified System Administrator) preferred.
• Bachelor's degree in a relevant field.