Black Pen Recruitment

Business Analyst - Service Now (Information Technology/Software)

Black Pen Recruitment  •  Vienna, AT (Onsite)  •  1 month ago
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Job Description

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.



Our client currently has a vacancy for a Business Analyst fluent in English, to offer his/her services as an expert who will be based in Vienna, Austria. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Job Type: Full Time/Permanent

Location: Vienna, Austria

Workplace: Onsite

Requirements

  • University degree in IT or relevant discipline, combined with minimum 6 years of relevant working experience in IT;
  • Experience with ServiceNow platform for business process management and workflow automation;
  • Experience with documenting business process flows, use cases, quality management plans and user acceptance testing;
  • Experience working in an Agile software development environment;
  • Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.);
  • Good knowledge of BPMN or UML or other with equivalent value;
  • Good knowledge of Wiki and collaborative sites;
  • Excellent command of the English language.

Responsibilities

  • Conduct in-depth analysis of business requirements to ensure clarity and alignment with project goals;
  • Document business requirements in a structured, actionable format for stakeholders and development teams;
  • Perform comprehensive business model analysis to identify opportunities and optimize value streams;
  • Carry out business process analysis to evaluate efficiency and uncover areas for improvement;
  • Develop business process models that visualize workflows and support process optimization;
  • Analyze functional requirements and business cases to align solutions with strategic objectives;
  • Conduct risk assessments and mitigation planning to safeguard project success;
  • Provide support in preparing Business Cases, Vision Documents, Project Charters, and Security Plans for clear project direction and governance.
Black Pen Recruitment

About Black Pen Recruitment

Black Pen Recruitment is the leading recruitment agency in fintech and cryptocurrency across Africa. From our headquarters in Cape Town, South Africa, we've been at the forefront of specialised recruitment since 2012, carving out a distinct niche in the landscape of financial technology. Our success story is rooted in our ability to identify top-tier talent and match them with leading companies in the industry. With over 180 clients worldwide and over 120,000 candidates in our database, we've built partnerships with Startups, Scale-ups, SMEs, and Corporates, driving growth and innovation every step of the way. We have also expanded our reach into key sectors including e-Commerce, Digital Banking, SaaS, Tech, and Travel/Tourism.

Black Pen Recruitment stands as a dedicated partner in growing your team, with over a decade of experience. Driven by a vision to bridge the gap between talent and opportunity in the growing fintech and cryptocurrency sectors, we've built a formidable team of internationally trained recruiters who share a passion for excellence and dedication. With a strategic presence in Malta, we have established a global footprint, nurturing relationships with clients worldwide. Our journey has been defined by navigating the frontier of finance and technology, driving excellence in every partnership we forge.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Cape Town, ZA
Year Founded
2012
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