Job Description

Synechron is seeking an experienced Business Analysis and Agile Delivery professional to serve as a Lead BA and Scrum Master. This hybrid role involves leading requirement gathering sessions with senior stakeholders, translating those requirements into detailed user stories, and facilitating agile teams to deliver complex projects efficiently. The Lead will act as a servant-leader, driving continuous improvement and organizational agility while ensuring alignment with strategic business goals.

Software Requirements

Required Software Proficiency:

• JIRA, Confluence, Rally, or Azure DevOps — extensive experience in requirement management, backlog grooming, and sprint planning

• Agile tools and project tracking software supporting project execution and reporting

• Stakeholder communication and collaboration tools — for effective remote and hybrid engagement

Preferred Software Skills:

• Advanced proficiency in enterprise collaboration and document management tools

• Certifications in Agile or Scrum (CSM, PSM), PMI-ACP, CBAP/CCBA — to support project delivery and expertise in requirements management

Overall Responsibilities

• Lead requirements elicitation sessions with senior business stakeholders to understand strategic needs and translate them into detailed user stories, epics, and acceptance criteria

• Facilitate Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives), ensuring team adherence to Scrum principles

• Guide and mentor project teams, including junior Business Analysts and Scrum Masters, to optimize delivery cycles

• Manage the product backlog, prioritize features based on business value and technical feasibility

• Support teams in ongoing continuous improvement initiatives and Agile transformation efforts

• Conduct impact analysis, feasibility assessments, and solution validation to ensure delivery aligns with business objectives

• Collaborate cross-functionally with product owners, development, QA, and operations teams to ensure clarity and cohesion across projects

• Track project metrics (velocity, burndown, cycle time) and report progress to leadership

• Proactively identify and resolve blockers or organizational impediments impacting delivery timelines

• Maintain comprehensive documentation including BRDs, FRDs, user stories, and process flows

Technical Skills (By Category)

• Requirement Management & Collaboration Tools:

  • Essential: JIRA, Confluence, Rally, or Azure DevOps

  • Preferred: Tool-specific integrations and advanced reporting capabilities

• Methodologies & Practices:

  • Agile, Scrum, Kanban — proven application in project delivery

  • Continuous improvement and delivery practices

• Stakeholder & Communication Skills:

  • Strong ability to document, communicate, and validate requirements clearly to technical and non-technical audiences

• Additional Tools & Skills:

  • Experience with Process Modeling tools, PowerPoint, Visio for documentation and presentations

Experience Requirements

• 7+ years of combined experience in business analysis and agile project delivery in large or complex environments

• Proven track record of leading end-to-end requirement gathering, backlog management, and delivering multiple projects in an agile setting

• Experience in financial services, banking, or regulated industries preferred

• Strong understanding of SDLC, QA processes, and software delivery best practices

• Alternative pathways include extensive experience in requirements management and project leadership in enterprise environments

Day-to-Day Activities

• Facilitate requirements workshops with senior stakeholders to capture business needs and translate into detailed user stories

• Lead and coordinate sprint planning, backlog grooming, stand-ups, and retrospectives

• Collaborate with product managers and technical teams to refine requirements and clarify scope

• Track project progress, reporting team metrics and resolving bottlenecks promptly

• Conduct impact analysis and feasibility assessments for new features or changes

• Support testing and UAT activities to ensure solutions meet business expectations

• Drive continuous improvement initiatives and Agile maturity across teams

• Maintain project documentation, requirement artifacts, and process guidelines

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Computer Science, or related field

• 7+ years of experience in business analysis, project management, or Agile delivery roles

• Certifications such as CSM, PSM, PMI-ACP, CBAP/CCBA preferred

• Proven ability to lead requirements elicitation and manage multiple agile projects successfully

Professional Competencies

• Critical thinking and analytical skills for translating complex business needs into actionable requirements

• Leadership and mentorship skills to guide multiple teams and drive delivery excellence

• Excellent communication skills for stakeholder engagement, facilitation, and documentation

• Adaptability to changing business priorities and evolving Agile practices

• Strong organizational skills and time management to handle multiple initiatives efficiently

• Focused on continuous learning, process improvement, and organizational agility

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

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