Job Description

We are seeking a Business Analyst – SOA who will report to the Associate Director of Systems and Reporting and supports the Johns Hopkins University (JHU) Office of Student Accounts and Enrollment Management (SEAM). This position provides analytical and reporting support for Student Accounts, with primary responsibility for preparing, maintaining, and validating recurring operational, financial, reconciliation, and management reports. The position also responds to ad hoc data requests, analyzes student financial activity, identifies trends and discrepancies, and develops reporting that provides leadership and operational teams with accurate and timely information to support decision-making, compliance, and daily business activities.

The position supports bank and financial reconciliations by comparing transactional activity across banking, financial, and student systems; researching variances; validating report accuracy and completeness; and assisting with the resolution of discrepancies. The Business Analyst will also identify opportunities to improve, automate, and standardize recurring reports, reconciliations, and data validation processes.

The position will also provide analytical and project support for the University's Workday implementation and other system and integration initiatives impacting Student Accounts. Responsibilities include assisting with requirements gathering, data validation and reconciliation, testing, reporting requirements and development, documentation, issue tracking, and other project and integration deliverables. The Business Analyst will collaborate with Student Accounts leadership, University Information Systems (“UIS”), project teams, consultants, vendors, and other university stakeholders to support accurate reporting, data integrity, and successful implementation outcomes.

This position is a limited time position.

Specific Duties & Responsibilities

• Develop, maintain, and enhance analytical and operational reports that support Student Accounts leadership, daily operations, reconciliations, compliance monitoring, and strategic decision-making.
• Analyze large and complex student financial data sets to identify trends, anomalies, discrepancies, and opportunities for process or system improvement.
• Perform data validation, reconciliation, and quality assurance across Student Accounts systems, Workday, the Student Information System, and other integrated platforms.
• Translate complex data and analysis into clear findings, dashboards, reports, and recommendations for leadership and business stakeholders.
• Support the Workday implementation and other university-wide transformation initiatives by representing Student Accounts business, reporting, data, and system requirements.
• Participate in Workday design and implementation activities, including requirements gathering, business process review, data mapping, configuration validation, integration testing, user acceptance testing, and implementation readiness.
• Evaluate existing Student Accounts reports and data processes and assist with determining future-state reporting requirements within Workday and related systems.
• Assist with validating data conversion, integrations, and financial transactions to ensure accuracy and completeness throughout implementation and post-production activities.
• Provide a single point of contact for business stakeholders and act as a liaison between Student Accounts, UIS, Workday project teams, consultants, and other university partners.
• Elicit, define, analyze, and document business, functional, data, and reporting requirements for new, existing, and enhanced systems and business processes.
• Work independently with subject-matter experts to understand business problems, reporting needs, and operational requirements and recommend appropriate solutions.
• Develop test scenarios and test cases and perform or coordinate system, integration, regression, and user acceptance testing.
• Document testing results, defects, data discrepancies, and business impacts and coordinate resolution with functional and technical teams.
• Identify system, process, reporting, and data impacts across upstream and downstream systems and recommend appropriate alternatives or remediation.
• Identify cross-functional dependencies and coordinate with stakeholders to manage priorities, risks, and implementation impacts.
• Facilitate business requests, evaluate reporting and system needs, manage prioritization, and work with appropriate technical teams to resolve issues.
• Manage and support JIRA requests related to Student Accounts systems, reporting, enhancements, defects, and technical initiatives.
• Assist with the triage and root-cause analysis of production, integration, reporting, and data-related issues.
• Support the development of documentation, procedures, reporting definitions, data mappings, and other materials necessary to promote consistent and sustainable business processes.
• Partner with vendors, UIS, project teams, and university stakeholders in the exploration, selection, implementation, testing, and ongoing support of new technology solutions.

Special Knowledge, Skills, or Abilities

• Can explain basic technical concepts to a non-technical audience.
• Demonstrate strong logic and reasoning capabilities.
• Process-oriented, with the ability to write current state and future workflows.
• Interpersonal skills and comfortable interacting with diverse groups of people at various levels within the organization.
• Demonstrated ability to articulate clearly and effectively.
• Superior listening, oral, and written skills.
• Detailed understanding of different phases of the software development life cycle.
• Ability to develop test cases and oversee user-acceptance testing.

Minimum Qualifications

• Bachelor's Degree in a related field.
• Three years of related experience
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Master’s Degree preferred.
• Four years of related work experience demonstrating increasing responsibility. Experience in higher education, project management, and accounts receivable/billing is desired. Experience with a document imaging systems, preferably OnBase.

Classified Title: Business Analyst

Job Posting Title (Working Title): Business Analyst - SAO (SEAM Student Accounts)

Role/Level/Range: ATP/04/PD

Starting Salary Range: $64,470 - $112,850 Annually ($90,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Mon - Fri / 08:30am - 05:00pm

FLSA Status: Exempt

Location: Remote

Department name: SEAM Student Accounts

Personnel area: University Student Services

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