Swan Global

Business Analyst- - Retail Internet Banking

Swan Global  •  Doha, QA (Onsite)  •  4 months ago
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Job Description


Requirements Gathering & Analysis: Work closely with internal stakeholders, including product managers, retail banking teams, and IT, to gather and document business requirements for internet banking projects. Translate business requirements into detailed functional specifications, user stories, and use cases. Analyze existing internet banking systems, identify gaps, and propose improvements or new features that align with customer needs and business objectives.
Solution Design & Documentation: Collaborate with IT and design teams to define and refine digital banking solutions and ensure that they meet business and customer requirements.
Ensure that system design and implementation are aligned with best practices in banking, technology, and security.
Create and maintain comprehensive documentation, including requirements specifications, user manuals, and technical documentation.
Process Improvement & Optimization: Identify opportunities to improve the retail internet banking processes and enhance the customer experience.
Recommend process improvements, new tools, or changes to current procedures to optimize operational efficiency and customer satisfaction.
Cross-Functional Collaboration: Act as the liaison between business users, product owners, and technical teams to ensure smooth communication and alignment of objectives. Collaborate with testing teams to ensure quality assurance standards are met during system development and implementation.Provide support during the user acceptance testing (UAT) phase to ensure that solutions meet business needs.
Project Management Support: Assist in the management of retail banking projects by tracking progress, managing timelines, and ensuring that deliverables are met. Support the coordination of project resources, tasks, and milestones to ensure successful project execution.
Regulatory & Compliance Adherence: Ensure that all internet banking features and enhancements comply with regulatory requirements, data privacy laws, and internal security policies. Stay updated with banking regulations and technology trends impacting retail banking and internet banking solutions.
Reporting & Analysis:Create and deliver reports on the performance of retail internet banking services, including metrics such as customer engagement, transaction volume, and system uptime. Use analytics to identify issues or areas for improvement and assist in decision-making processes related to digital banking services.
Swan Global

About Swan Global

SwanGlobal values relationships. We understand that humans organising themselves for goals larger than themselves is at the heart of the progress of civilization. For this end, we are here to facilitate organisations and individuals coming together.

We do this by taking out the mundane admin-intensive work that comes with human-resource management. This allows our clients to focus on strategic initiatives, and let’s our candidates focus on honing their skills.

Servicing global clients in the world's largest sectors. Headquartered out of the prime district of Doha, we are one of Qatar’s fastest growing staffing & recruitment companies. Since 2014, we have equipped over 240 companies with over a 250,000 staff, clocking over 24 million person-hours of work. The SwanGlobal team ensures staff onboarding of suitable candidates within 04-06 weeks.

We have a large roster of blue, grey and white collared workers specialised work, ranging from engineering-led heavy industries to soft skills interaction-based verticals across the country.

We are proud to say that almost every construction company in Qatar has Swan staff building their business. As we grow roots in a wider business ecosystem we have staffers, on our payroll, in Oil & Gas, Retail, Hospitality, Event Staffing and many more.

The Swan Global team ensures staff onboarding of suitable candidates within 04-06 weeks.

We have a large roster of blue, grey and white collared workers specialised work, ranging from engineering-led heavy industries to soft skills interaction-based verticals across the country.

#staffingagency #manpower #recruitmentagency #HR #Outsourcing #Recruitment #Qatarjobs

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Doha, QA
Year Founded
2014
Website
swan.qa
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