Job Description

• Gather, analyze, and document business and functional requirements in support of DCSA enterprise initiatives.
• Support strategic business management operations through process review, analysis, and improvement activities.
• Develop and maintain business process documentation including workflows, procedures, SOPs, templates, and training materials.
• Provide business process analysis and identify efficiencies to improve mission outcomes and operational effectiveness.
• Support DoD Software Development Projects and Programs through requirements validation and stakeholder coordination.
• Develop tools, templates, and performance metrics to support standardized, repeatable process improvements.
• Support business intelligence analysis, reporting, and visualization for leadership decision-making.
• Apply Six Sigma methodologies to support continuous process improvement initiatives.
• Utilize Microsoft Office products, SharePoint, and ServiceNow to manage documentation, workflows, and task execution.
• Facilitate knowledge-sharing sessions with stakeholders to identify risks, redundancies, and improvement opportunities.

• Bachelor’s degree (or higher-level degree)
• 5 years of demonstrated intermediate knowledge of gathering, analyzing, and documenting business and functional requirements
• 5 years of experience in professional writing: Creating and completing process documentation, to include but not limited to training and instructional information, guidelines, workflows maps, processes and procedural documentation
• 5 years’ experience working on DoD programs
• 5 years of intermediate knowledge of supporting DoD Software Development Project and Programs
• 5 years of experience developing processes, tools, templates, developing and maintaining metrics
• 5 years of demonstrated experience managing Six Sigma projects following the Define, Measure, Analyze, Improve and Control (DMAIC) cycle
• Minimum 1–2 years demonstrated knowledge of utilizing ServiceNow