Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to support business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. This role involves collaborating with technology teams to deliver system incidents, enhancements, and solutions, as well as conducting analysis of business needs and managing stakeholders to support organisational growth and promote positive changes in the analysis process. Additionally, this role acts as a liaison between the business and IT teams, providing technical knowledge, executing production support tasks, and maintaining relationships to drive system and process improvements.
Business Analyst - Reinsurance
London / Leeds / Manchester
Permanent, Full-Time (Hybrid)
The opportunity
We have several exciting opportunities to join QBE as a Business Analyst, partnering closely with business and technology teams with a strong focus on reinsurance.
About QBE
At QBE, we get to the heart of what matters for our customers – and we do it with a human touch.
We’re an international insurer with more than 13,000 people across 26 countries. Big enough for your ambitions, yet small enough for you to make a real impact, we’re building momentum towards becoming the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? At QBE, you’ll work with people who are passionate, talented and supportive.
Your new role
As a Business Analyst, you will act as the critical link between business stakeholders and technology teams, translating requirements into practical, value-driven solutions. You will partner with the business to elicit and define requirements, provide expert insight, and support the delivery of initiatives that enhance capability and drive measurable outcomes.
Working closely with technology teams, you will support the delivery of system enhancements, manage incidents, and contribute to solution design.
Key responsibilities include:
Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.
Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.
Assist in the development of project documentation and best practices.
Analyse workflow and create process maps to identify areas for improvement.
Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
Collaborate with developers and subject matter experts to achieve departmental service-level agreements, turning business requirements into functional specifications.
Participate in implementation planning and support successful outcomes.
Complete system and procedure performance testing, providing recommendations for improvement.
Having the right to work in the UK is required for this role. Sponsorship may be considered at QBE’s discretion.
About you
Background in insurance is essential
Reinsurance experience is advantageous
Ability to translate business needs into technical requirements and user stories
Strong stakeholder management and communication skills
A mindset that challenges the status quo and proposes new ideas
Experience working closely with technology/delivery teams
Workable understanding of process integrated with technology systems in an 'agile' framework.
Business analysis, technical analysis, and improvement experience,
Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
Data analysis experience.
Process mapping experience.
Benefits
We offer a range of benefits to support your work and life, including:
30 days holiday with the option to buy more
Flexible working – including hybrid, part-time and job share options
10% employer pension contribution
Private medical insurance for you and your family
26 weeks paid parental leave
Up to 20 days remote working abroad
Cycle-to-work scheme
A strong commitment to sustainability and responsible investing
Awards & Recognition
We’re proud to be recognised for:
Insurance Post British Insurance Awards 2025: Commercial Lines Insurer of the Year, Reinsurer of the Year (QBE Re), ESG, DE&I Initiative of the Year
Insurance Post British Insurance Awards 2023: 5-Star Employee
How to Apply
If you’re looking for a role where you can combine your analytical expertise with real business impact, we’d love to hear from you.
Apply today and take the next step in your career with QBE.
Your career. At the heart of it.
Skills:
Business Management, Business Transformation, Communication, Critical Thinking, Global IT Infrastructure, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, Managing performance, Prioritization, Process Improvements, Requirements Gathering, Research Analysis, Risk Management, Stakeholder Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future.
QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries.
We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change.
Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it.
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