Job Description

Job Title: Business Analyst / Project Manager

Corporate Title: Assistant Vice President

Location: Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

The role will be as a Business Analyst working on the Operations Change and Transformation team within Global Markets. The key purpose of the Change & Transformation Project Manager is to partner with the business & support partners with responsibility for prioritising, sponsoring, and implementing multiple and varied change initiatives driven by business, legal, regulatory, compliance or market requirements. The change portfolio includes a mix of strategic, discretionary, and mandated initiatives. The discretionary items aim to improve the client experience, support revenue growth, reduce operating costs, improve processing efficiency/control, and support the delivery of new products and services. Mandates are driven by legal, regulatory, compliance or market changes.

Responsibilities:

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Collaboration
• Controls Management
• Issue Management
• Problem Solving
• Project Management
• Change Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Process Performance Measurement
• Written Communications
• Active Listening
• Drives Engagement
• Prioritization
• Process Design
• Process Mapping

Required Skills:

• Significant experience working in project / change management.
• Previous global markets / regulatory projects background advantageous.
• Strong business partnering skills with individuals across the organisation. Desire to work in a dynamic and fast-paced environment.
• Business Analysis experience.
• Deep understanding of regulatory changes, from Industry forums to Consultation Papers to final rule is advantageous.
• Significant experience in working on impact assessment.
• Previous experience in leading analysis working groups.
• Previous experience in documenting clear reporting requirements.
• Experience in Industry forum participation is advantageous.
• Strong verbal and written communication skills.
• Ability to prioritise work and meet deadlines.
• Ability to work independently.
• Management of strict deadlines.
• Experience with DAIC and Agile methodologies.

​ Other Qualifications:

As a Business Analyst your qualifications will ideally include:

• Educated to degree level.
• -Project management experience in Financial Services, especially Investment Banking.
• Knowledge of structured project management methods such as PRINCE2 or Microsoft Solutions Framework. Knowledge of structured business analysis (e.g. 6 Sigma) techniques.
• Product Knowledge: global markets products. Knowledge of sales/trading and post trade processing.

Desired Skills:

• Planning and Organization
• Manages own time well, agreeing priorities. Multi-tasks effectively, works well under pressure and meets tight and changing deadlines
• Creates and maintains clear project plans and other project related documentation
• Communication Skills
• Communicates clearly and concisely, verbally and in writing
• Confident when hosting a meeting or conference call

Business Results

• Anticipates risks and obstacles and devises plans to manage them
• Pursues aggressive goals and continuously raises performance expectations to achieve excellence
• Challenges the status quo and seeks opportunities for improvement
• Holds others to account for their responsibilities
• Strong analytical and problem solving skills​