Job Description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Qualifications

• Bachelor’s degree in data science, Information Systems, Business Analytics, Computer Science OR equivalent work experience. In total 10+ Years of experience.
• 10 years + Project Management experience
• AWS or Azure Data certifications.
• 7-8 years of experience in data wrangling, profiling, testing tools.
• 7-8 years of experience in some of these technologies: Power BI and/or Tableau, PowerApps, Alteryx and/or KNIME
• 5-6 years of experience in Cloud platforms: AWS and/or Azure
• Proficient in complex SQL and Excel
• Exposure to Python or R

Responsibilities

• Data Democratization related activities to drive data drive decision making
• Develop and maintaining interactive dashboards and reports using Power BI, Tableau, and PowerApps
• Develop data workflows and automation using Alteryx, KNIME, or similar data analytics tools
• Analyze customer behavior, supply chain metrics, and manufacturing KPIs
• Collaborate cross-functionally with engineering, manufacturing, sales, and digital product teams

Compensation: $65.00 - $75.00 per hour

About Us

The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.

• We are a “people” company.
• We are a flat organization.
• We believe the best idea win.
• We believe in radical truth.
• We attract strong-minded people with fierce intellect.

Mission Statement:

CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.