Job Description

We’re flexible! We’re happy to receive applications in English or German.

Your tasks:
As a Business Analyst / Product Support with the focus on the Customer Portal & Digital Onboarding Platform, you support the continuous development and operation of our JIRA Customer Portal and Fenergo-based client onboarding landscape. You work closely with product owners, senior analysts, IT, legal and business stakeholders, contributing to requirement documentation, backlog preparation, testing and delivery activities within a clearly defined scope.
The role focuses on execution, analysis and coordination, operating within established frameworks, priorities and governance.

Product Ownership & Value Delivery:

• Support product owners in maintaining and refining the product backlog
  for the JIRA Customer Portal and Fenergo (CLM / KYC / Client Onboarding)
• Prepare, document, and structure requirements (epics, features, user stories) based on defined inputs and priorities.
• Support sprint and release activities, including planning and documentation.
• Review delivered increments against defined acceptance criteria.

Business Analysis & Requirements Engineering:

• Collect, analyze and document functional and non-functional requirements under guidance.
• Support modeling of client journeys, processes and data flows using existing standards and templates.
• Assist with impact analysis across systems and stakeholders.
• Prepare test cases and support User Acceptance Testing (UAT).

Client Journey & Digital Enablement:

• Support the optimization of client-facing and internal onboarding journeys by identifying improvement opportunities.
• Contribute to initiatives aimed at reducing friction and improving transparency in onboarding processes.
• Support communication and alignment between business, IT and vendors on operational topics.

Your skills:

• First professional experience (approx. 1–3 years) as Business Analyst, Product Analyst, or in a similar role
• Initial exposure to customer portals, onboarding solutions or workflow-based platforms (Fenergo is a plus)
• Experience in agile delivery environments is an advantage
• Structured analytical thinking and attention to detail
• Ability to document requirements clearly and work with predefined frameworks
• Good communication skills and collaborative working style
• Very good English skills; German is an advantage

Why join us?

• Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
• Flexible mobile working arrangements in a divers team
• Personal development thanks to extensive further training opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy
• Bespoke onboarding plan