Join a short-term, fully remote consulting assignment with an established international organisation. We are looking for a hands-on Business Analyst / Product Analyst to support customer service and e-commerce improvements. This is an initial three-month assignment suited to someone comfortable working independently and collaborating with business, product and technology teams.
Define and improve customer service ticketing workflows and support the rollout and integration of an e-commerce platform with existing digital services. Map processes, clarify ticket categories, routing rules, priorities and service-level expectations, document functional requirements and user stories in Jira, coordinate with delivery teams and vendors, and contribute to testing and go-live readiness.
Compensation: €2,000 – €2,650/month net, depending on experience and seniority level.
Why HumanIT people stay (4.4 Glassdoor, 89% recommend)
15th month salary
Health insurance covering your family
Birthday off
Mobility program for digital nomads
Real work-life balance
Full benefits: https://www.humanit.pt/careers/#perks
What it's really like: https://www.humanit.pt/careers/#work-at
At HumanIT, we don’t just match projects with people—we build dynamic teams that transform ambitious ideas into reality.
Born in Portugal and with over 155 professionals, we offer tailor-made recruitment and nearshore IT services that are efficient, cost-effective, and culturally aligned.
What we do?
Recruitment
Outsourcing
Product & Software
Setup Operations
Also, we believe people are the true driving force behind success! In a world full of numbers, we celebrate individuality. Our culture thrives on collaboration, where diverse talents come together to push boundaries, innovate, and deliver excellence every day.
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