Job Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Role Purpose

The Business Analyst (BA) works collaboratively across business and technology teams to analyse, design, and deliver process and system improvements. Operating withinanhybridenvironment, the BA plays a key role in defining requirements, optimising workflows, supporting automation initiatives (including RPA and emerging AI/agentic technologies), and ensuringhigh‑qualitydelivery through structured UAT management.

This role supports strategic transformation projects across the business, including reengineering operational processes, enhancing service levels, creating capacity, and enabling automation solutions that span the full trading lifecycle.

Key Responsibilities

Requirements & Analysis

• Engage with stakeholders to gather, analyse,validate, and document business requirements.

• Produce clear and structured documentation including Process Design Documents (PDDs), user stories, acceptance criteria, use cases, and process maps.

• Analyse current business processes toidentifyinefficiencies, risks, and opportunities for optimisation or automation.

• Evaluatenew ideas, technologies, and automation opportunities, ensuring strong business cases and measurable benefits.

• Act as a bridge between business teams, development, and operations to ensure shared understanding and alignment.

Process & Workflow Design

• Own the definition and design offuture‑stateoperational workflows.

• Model processes usingprocess mappingand tools such as BusinessOptixor equivalent.

• Lead workshops, interviews, andrequirement‑gatheringsessions withcross‑functionalteamsacross locations.

• Ensure all process changes follow appropriatechange‑controlgovernance and documentation standards.

• Take ownership of process/tool design on behalf of business teams and secure stakeholder approval.

Automation, AI & Agentic Capabilities

• Support the design and delivery of RPA solutions (e.g., BluePrism) and ensure requirements areautomation‑ready

• Collaborate with technical teams to integrate AI,ML, LLMs,VLM’sand agentic workflows into business processes whereappropriate

• Identifyopportunities toleverageAI for decision support, data extraction, workflow orchestration, and conversational interfaces

• Maintain awareness of emerging AI technologies and assess their applicability to business challenges.

UAT Ownership

• Create and manage the full UAT lifecycle, including test strategy, test plans, test scripts, and acceptance criteria.

• Coordinate UAT execution with business users, ensuring defects are logged, triaged, and resolvedefficiently

• Validate that delivered solutions meet business requirements, regulatory needs, and operational expectations.

• Provide clear reporting on UAT progress, risks, and readiness fordelivery into production

Delivery & Stakeholder Engagement

• Support development teams during design, build, and implementation phases.

• Monitor project progress, ensuring alignment with businessobjectives, timelines, and quality standards.

• Build andmaintainstrong relationships across Operations, IT, and other stakeholder groups.

• Providepost‑deploymentsupport andassistbusiness users in adopting new processes and tools.

Essential Skills & Experience

Technical & Analytical

• Proven experience as a Business Analyst or similar role.

• Strongrequirements‑gathering, process analysis, and documentation skills.

• Experience with BPM and process modelling tools

• Experience designing or supporting RPA solutions.

• Strong analytical skills withproficiencyin Excel, SQL, and Jira.

• Experience in business process reengineering and continuous improvement.

• Ability to build business cases and perform cost/benefit analysis.

• Strong planning, organisational, and reporting capabilities.

AI & Automation Skills

• Understanding of AI concepts including LLMs,VLMs, machine learning, and agentic workflows.

• Ability toidentifyAI use cases within business processes.

• Familiarity with conversational AI, chatbots, and intelligent automation.

• Awareness of data governance, model limitations, and responsible AI principles.

Personal & Professional

• Excellent communication skills (written and verbal).

• Strong stakeholder management across all levels.

• Ability to manage multiple initiatives simultaneously.

• Creativeproblem‑solverwith a pragmatic and innovative mindset.

• Comfortable challenging assumptions andthinking outside the box

• Self‑starterwith strong ownership of personal development.

Desirable Skills & Experience

• Experience within Asset Management, Wealth Management, orLife &Pensions.

• Understanding of the UK collective investment market orthird‑partyadministration.

• Cross‑borderfunds/operations knowledge.

• Experience working in Agile environments.

• Lean/Six Sigma experience ECBA or higher

• Exposure to coding languages (C#, Java, HTML, CSS, VB.NET, SQL Server, VBA).

• Experience with RPA tools such as UiPath or BluePrism.

• Customer service or operational background.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.