Job Description

About IP&E GBA, a company of Citadel Pacific Group

IP&E GBA Ltd. is a leading LPG supplier serving Hong Kong and Macau, offering a diverse portfolio of renowned brands including Esso, Mobil, and Shell. IP&E GBA Ltd. is committed to offering high-quality products and value customer experience through our extensive distribution network, intensive industry expertise and professional customer service representative continuously. We also have a strong commitment to sustainable development and put effort in maintaining a balance between making profit and fulfilling the company’s social responsibilities towards the community and environment.

The Business Analyst supports business transformation initiatives by analysing business needs, defining requirements, and ensuring smooth end‑to‑end project execution. This role partners closely with business stakeholders throughout the project lifecycle — from discovery and planning to execution, rollout, and post‑implementation review.

Responsibilities

Requirements & Process Analysis

• Lead requirements‑gathering sessions and maintain clear, consistent communication with business stakeholders.
• Translate business needs into detailed user requirements, functional specifications, and process flows.
• Develop comprehensive documentation including business requirements, data mapping, workflow diagrams, and acceptance criteria.

Solution & Project Support

• Support solution design discussions with business, IT, and external vendors to ensure feasibility and alignment.
• Assist in project planning, scheduling, and progress tracking, including preparing status reports and dashboards.
• Coordinate and support rollout activities such as training logistics, communication materials, and onboarding documentation.

Testing & Data Activities

• Drive UAT planning, test case development, execution coordination, and defect follow‑up.
• Support data‑related tasks including data analysis, cleansing, mapping, and verification.

Required Qualifications, Capabilities, And Skills

• Higher Diploma or above in Business Administration, Statistics, Information Systems, or a related discipline.
• At least 3 years of relevant experience in business analysis, process improvement, or project support.
• Strong proficiency in Microsoft Excel, PowerPoint, and Word; knowledge of SQL, Power BI, or Tableau is an advantage.
• Strong analytical mindset with excellent problem‑solving and logical‑thinking skills.
• Excellent communication and interpersonal skills with the ability to work effectively with different stakeholders.
• Self‑motivated, positive attitude, and strong sense of ownership.
• Experience in digital transformation, system implementation, or project management is a plus.
• Proficient in spoken and written Cantonese and English.