Zensar Technologies

BUSINESS ANALYST - Ops/Prod Support

Zensar Technologies  •  Pune, IN (Onsite)  •  1 month ago
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Job Description

Primary Skill:

  • Any Bachelor’s degree with 6 to 8 years of work experience.
  • Proficient in requirement understanding, analyzing and translating business needs to technical / Operational requirements.
  • Experience of working with cross-functional business and IT teams.
  • US Insurance domain knowledge is MUST TO HAVE
  • Is able to Collaborate with Product Managers to formulate product vision, strategy, and roadmap
  • Should own the product backlog, balancing conflicting priorities to determine Prioritization.
  • Ensure acceptance criteria are met with current release and conduct sprint reviews from a business/customer perspective
  • Play an active role in mitigating risks and issues impacting day to day business operations.
  • Produce documentation with stakeholders to support the operations
  • Provide production assistance and support – resolves system issues.
  • Understanding of SQL or any similar Database.
  • Excellent Oral and written communication skills.
  • Troubleshoot issues as needed in conjunction with Production Support, Operations Support, Client Services, and Release Management
  • Work Timing : 8:00 AM to 5:00 PM EST ( 6:00 PM to 3:00 AM IST)

Secondary Skills:

  • Experience in Software Application Development Projects that follow SDLC methodologies like Kanban and Waterfall.
  • Insurance domain knowledge is added advantage
Zensar Technologies

About Zensar Technologies

Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.

Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.

To know more, visit us at www.zensar.com.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pune, IN
Year Founded
2001
Website
zensar.com
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