Job Description

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of 𝐨𝐯𝐞𝐫 𝟐𝟎𝟎𝟎 𝐡𝐢𝐠𝐡-𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠𝐞𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐬, 𝐫𝐢𝐬𝐤, 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and 𝐨𝐩𝐞𝐫𝐚𝐭𝐞 𝐟𝐫𝐨𝐦 𝐭𝐰𝐨 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧𝐬: 𝐁𝐮𝐜𝐡𝐚𝐫𝐞𝐬𝐭 𝐚𝐧𝐝 𝐂𝐥𝐮𝐣-𝐍𝐚𝐩𝐨𝐜𝐚.

𝐎𝐮𝐫 𝐭𝐞𝐜𝐡 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐫𝐞𝐦𝐚𝐢𝐧 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞 𝐨𝐟 𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things, and they love doing it in good company. Do you?

The Mission

Join us as a Customer Journey Expert (CJE) and become part of ING’s Payment & Settlement Services (PSS) team!
CTO Payments & Settlement Services (PSS) is looking for a Customer Journey Expert to strengthen the Payments Order Management capabilities in ING. The opportunity is linked to onboarding new volumes into PSS Global solutions and improving capabilities of services supported.
ING’s Payment and Settlement Services (“PSS”) is dedicated to develop and expand ING’s state of the art payments platforms and settlements services. PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

Your role will be fully focused on strategic Order Manager capabilities and enhancements – due to new onboardings, new change requests or regulations, The CJE will be responsible for the order management functions when onboarding payment services into the PSS target solutions. The services include all SEPA products as well as International Payments. The CJE translates the impact of new payment regulations or market standards into requirements and solutions.

The Team
You will join the Order Management team, composed by a dozen of CJEs, responsible for detailing requirements and ensuring end-to-end solutions, contribute to developing, integrating, maintaining and servicing order management capabilities.

Your day to day:
The Customer Journey Expert (CJE) will focus on the Order Management specific functions in the payment value chain. (S)He has the responsibility to ensure the correct business and functional definition of requirements for the Service Consumers – with a global usage perspective – challenging the solutions and ensuring that the details are properly document to support refinements with the development teams involved.
The CJE is responsible for the non-IT part of the delivery, taking care of COPAFTJ and ensuring and documenting assessments and decision making around the product/service introduction. The CJE serves multiple services (products).

• You define detailed business requirements for the development of products/services according to the requirements raised by the service consumers, guarding the global usage of the functionalities. You support the objectives and plannings of the Country and Product Leads;
• You apply your experience in supporting to build and manage the products with an end-to-end mindset, including business analysis, design and implementation including business operations and impact on services. You work a.o. with Risk, Compliance & Legal stakeholders, to make sure our products and services comply with regulation and policies;
• You co-manage and prioritize the derived from features; you support the development, implementation and communication of the roadmap;
• You are able to simplify solutions and processes and communicate clearly;
• You will share the responsibility to provide a differentiating experience for ING’s customers at optimal value and profitability for ING;
• Offering solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external capabilities;
• Ensure our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance.

What you’ll bring to the team:

We are looking for: A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and known for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals.

• A Master or Bachelor degree;
• 3+ years of relevant experience;
• Experience with working in projects and/or programs is a must have;
• Experience with migration activities and managing stakeholders is a must have;
• Experience in banking and payments is a must have;
• A high level of organization is key, as well as eye for detail in capturing risk information and following up on actions;
• Structured person and excellent in administration and documenting complex risk related information;
• You are an energetic, pro-active thinker, motivating person who can work as part of a multidisciplinary team and who can also work independently, think and act out of the box and take accountability;
• You are naturally a collaborative person who listens and invests in others to achieve common goals;
• You are excellent in capturing information, drive that forward and while doing so are resilient and focused;
• You love to challenge the status quo and are eager to propose solutions to problems;
• Fluent in English (verbally and written), Dutch is a real plus;
• Possess strong analytical skills and takes decisions based on data and facts;
• Able to simplify solutions and processes and tell the story clearly, structured and convincing;
• Strong social and communication skills; you are comfortable with collaboration and reaching out across Tribes and functional boarders and serve as liaison when needed;
• You are creative and an out-of-the box thinker, proactive, who likes to work in a multidisciplinary team in an agile environment;
• Able to take it on and make it happen: realization skills and work under pressure if the situation requires it.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).