Job Description

BUSINESS ANALYST, OCAO

DC Water Job Description

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

General Job Title:
Business Analyst, OCAO Job Code:
P0642 Supervises Directly:
No
New or Revised:
New Regular or At-Will:
At-Will Date Last Revised:
1/31/2025 Exempt or Non-Exempt:
Exempt Compensation Approval Signature:
Union/ Non-Union:
Non-Union Department Name and Division:
CAO-Central Administration Salary Schedule:
Non-Union Salary Range Cost Center Code:
105000 Grade:
NU16 Essential Position:
No Reports To:
Senior Manager, OCAO EEO Code:
Professionals Work Format
Hybrid Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

The Business Analyst, OCAO position’s principal tasks will include, but are not limited to, performing specialized business operations tasks and activities such as business process documentation, basic project and risk management activities, data-collection and analysis, and internal/external communications. To succeed in this role, the Business Analyst should be intuitively analytical and comfortable explaining complex concepts to non-technical users.

Essential Duties & Responsibilities:

Performance Management

• Support the OCAO in launching and managing a formal program management office to monitor the performance and risks of units within Cluster
• Track, analyze and report performance of the Administration Cluster to the CAO
• Implement Department rules and support the OCAO in monitoring strategic/operational performance against defined KPIs
• Oversee and manage Administration Cluster’s budget and spending in collaboration with the CAO
• Manage and track staffing levels and staff performance; to include onboarding and training, and coordination with People and Talent on learning opportunities

Data Analytics

• Leverage data and metrics to maintain a dynamic performance dashboard pertaining to the Cluster and generate reports as needed
• Generate periodic status reports and deliver ad hoc data analysis to support the needs of the Administration Cluster
• Leverage existing DC Water data analytics tools in Oracle and upskill as needed to improve data management and analytics
• Interpret Enterprise data and derive strategic insights to help drive performance improvements

Executive Communication

• Generate executive level dashboards and reports that can be presented to the CEO & General Manager, presented to the Board, or published on DC Water’s Website
• Communicate and present strategic and data driven insights to executives concisely and to the point
• Performs other related duties and projects at the direction of the immediate supervisor.

Supervisory Responsibilities: N/A

Key Working Relationships: This position will interact with staff throughout DC Water.

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience:
A minimum of three (3) years of experience in using advanced computerized models to extract the data needed Minimum Education Requirements:
Bachelor’s degree in a Business-related field such as statistics, mathematics, or a related subject involving math (e.g., economics, data science) Required Skills:
Collaboration
Advanced documentation skills for creating SOPs, Business Process Documents, Process Maps, etc.
Data Visualization and Reporting
Data-driven Insights and Storytelling Required Licenses & Certifications:
N/A Required Languages:
English Physical Requirements:
General office environment

Preferred Skills & Qualifications

Preferred Experience:
N/A Preferred Education Requirements:
N/A Preferred Skills:
Advanced proficiency in using MS Office Suite, interactive data visualization software (e.g., Power BI, Tableau, SAP Analytics, etc.), MS Teams, and SharePoint. Preferred Licenses & Certifications:
N/A

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Your Experience at DC Water:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.
• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.
• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”.

If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

email complianceada@dcwater.com