Job Description

About us
Trideca is a strategy, data and digital partner for technology transformation across Australia. We have worked with some of Australia's leading enterprise companies (including NAB, Suncorp, Optus, Medibank, AGL and many more), to help transform and empower their businesses.

Working for Trideca, you will be challenged to think outside the box and do things you have not done before. We tackle unique challenges and work on innovative projects for our enterprise clients across various sectors. As part of the Trideca team, you will be able to embrace opportunities for growth with emerging technologies, in a fast-paced, collaborative, and rapidly growing environment across Melbourne, Sydney and Brisbane.

At Trideca, we cut through red tape to get things done efficiently. Join us for a dynamic career where you can make a real impact.You can learn more about us here: https://www.trideca.com.au/

About the opportunity

Trideca is placing a mid-level Business Analyst with a leading consumer finance organisation in Sydney. The role sits within a strategic, multi-phase lending platform transformation programme focused on origination and loan management systems.

The problem being solved

Our client has identified gaps in their loan management system's ability to orchestrate loan servicing activities and workflows. The programme objective is to ensure business continuity by systemising loan servicing functionality in a dedicated system — while using the opportunity to optimise processes and integrate seamlessly with the broader lending platform.

What success looks like in the first 3–6 months

• Well-defined requirements (Epics/Use Cases) for each servicing workflow in Phase 1 (mortgages)
• Improved process designs where opportunities exist
• Clearly documented business rules
• Integration points mapped and included in end-to-end processes
• Communication templates defined
• Productive collaboration with engineering teams during build, and with business stakeholders through validation
• Active dependency management across programme streams

Programme context

This role is part of a multi-phase lending platform programme. Phase 1 covers mortgages, with subsequent phases extending to other financial products.

The BA profile

This is a process and business-focused BA role. Candidates who started out in technical analysis are welcome, but deep API or architecture experience is not required — solid BA fundamentals and the ability to engage with technical teams is what matters. You won't just translate requirements; you'll be expected to challenge stakeholders and drive genuine process improvement.

We're looking for someone with 3–5 years of BA experience. Industry background is open — financial services is not a prerequisite, and candidates from customer service or other non-traditional backgrounds are genuinely considered. We're not looking for the most senior person in the room; we want someone adaptable, curious, and willing to get stuck into unfamiliar territory.

What we're really hiring for

The hiring decision is weighted heavily on personality and fit. The ideal candidate is dynamic and adaptable — someone who brings energy to new challenges, communicates with confidence, and earns the trust of both business stakeholders and engineering teams quickly. Strong interpersonal skills and a willingness to learn will take you further in this role than a long CV.

Stakeholders

Primarily operational teams across credit and customer service, alongside compliance and an internal product owner representing external partner channels. Key contacts are in Sydney and Melbourne.

Delivery and team

Hybrid Scrum delivery within a central function. You'll join a team of six BAs, working day-to-day with a Programme Product Owner and Product Owner in Sydney, Operations SMEs in Melbourne, and Compliance in Sydney.

Tools: Jira, Confluence, Lucid, SharePoint

Join Trideca: Where Innovation Meets Inclusivity
At Trideca, we're not just building cutting-edge solutions, we're cultivating a workplace that champions diversity, inclusivity, and continuous growth. We believe in creating an environment where every team member feels supported, valued, and empowered to not only operate at their best, but to exceed their own expectations on what they can achieve.

Why Choose Trideca?
Empowering Women in Technology We are committed to closing the gender gap in technology. With our dedicated road map for women, you'll find tailored opportunities to advance your career, supported by mentorship, leadership programs, Women in Technology Chapter and inclusive policies like menstruation leave and flexible working options.
 Growth Through Learning: Your growth is our priority. At Trideca, you'll have access to a wide range of learning and development initiatives, from certifications and workshops to personal development programs, ensuring you are always at the forefront of technology and innovation.
 Work Your Way: Our flexible work policy supports you to balance your personal and professional life.

Join a company that not only values innovation but also prioritizes the well-being and development of its people. At Trideca, we're redefining what it means to work in tech.

Ready to make a difference? Apply now and be part of a team that celebrates your unique contributions.


Trideca Values

• Clients Come First

  We obsess over our clients; they mean everything to us and are central to everything we do. We take the time to understand them, so we can deliver outstanding experiences and create moments of WOW.
  

•  We Celebrate Our Differences
  We are stronger and more successful when we include and appreciate different backgrounds, ideas, and experiences. Diversity helps us be more creative, solve problems better, and achieve more. By valuing everyone's unique contributions, we create a cohesive workplace where everyone can thrive and grow.
• Achieve Greatness Together

  Business is a team sport, and we are here to win. We respect, value, and inspire each other to bring our best to raise the bar. We will high-five you when you've nailed it and have honest discussions when you don't.

• Own Your Space​
  We own our space, relationships, and client outcomes. We are fully committed and accountable to ourselves and each other; we deliver what we commit to. We adopt a commercial outlook and expect everyone to think and make decisions like we are the CEO.
• Debate, Align, Commit

  We champion open dialogue where every voice matters and ideas are rigorously challenged to create stronger solutions. Once we reach alignment, we commit fully as one team and execute with excellence and accountability.
  

• Have Fun, Go Nuts​

  
  No explanation is required, have fun, go nuts.
  

At Trideca, we don't just value our people, we invest in them. Joining our team means you'll be supported both inside and outside of work, with perks and benefits designed to make a real difference in your life:

•  Save on the big stuff - salary sacrificing options, including novated leases
• Time that matters - Available leave for Menstruation / Menopause
• Grow your career - Your own annual Learning & Development budget
• Everyday savings - Discounts on fuel, groceries, insurance, and more
• Wellbeing first - Unlimited access to our Employee Assistance Program
• Get rewarded - A referral program that's seriously generous


We are committed to making Trideca a place where you feel valued, supported, and excited to grow.

We also believe that the unique contributions of everyone at Trideca is the driver of our success. To ensure that our products and culture continue to embrace everyone's perspectives and experiences, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We are passionate about creating a workplace that fosters active participation and provides an equal playing field, where merit and accomplishment are the sole criteria for success. We encourage candidates from all backgrounds to apply. We celebrate the diversity of our workforce and are dedicated to creating an environment where everyone feels welcome, valued, and included.