For our department Project Management & Business Analyst within General Services, we are looking for a (an):
Business Analyst — Project Management & Business Analysis DepartmentJoin the Luxair programme team and take the lead in a groundbreaking strategic project to redefine the commercial capabilities of our tour operator business.
As a Business Analyst in our Project Management & Business Analysis department, you'll drive the transformation of fuzzy business challenges into clear, actionable requirements shaping the future of our end-to-end digital product creation and commercialization processes.
Our business domain is complex and dynamic, calling for someone who's ready to learn fast, adapt, and manage complexity with confidence. You'll be at the heart of optimizing operations, aligning stakeholders across the business, and helping define best-in-class business analysis practices that set new standards for efficiency and innovation across IT.
What you'll be doing:Mapping business processes from AS-IS to TO-BE in BPMN 2.0Collecting needs from key users and deep dive with curiosity and persistence, being able to translate them into clear, high-quality requirements ready for design and testEnsure Acceptance Criteria as formalized in Given/When/Then form alongside every requirement, so design and test always start from validated business needPrioritizing requirements with the Business Owner, using MoSCoWOwning the Requirements Traceability Matrix end-to-end, from drafting through closureEvaluating functional solution options, challenging designs, and keeping business, application, and system layers alignedCreating training materials and coaching teams through changeTurning data from multiple sources into clear, actionable insight for decision-makers
What you bring:A Master’s degree in Computer Science, Engineering, or a related field5+ years of experience in business analysis, requirements engineering, data engineeringSolid grounding in business analysis methodologies (BABOK, Design Thinking, or similar)A track record of delivering large-scale projects with real business impactSharp attention to detail and a genuine passion for process and implementation into systemsThe autonomy to run with tasks and the judgment to flag risks earlyComfort working under pressure and to tight deadlinesFluency in Excel, Word, Visio, and task management tools (JIRA, Monday, etc.)Fluent English
Nice to have:Experience in Tour Operator or Airline IndustryRecognized certifications in business analysis methodologiesExperience in a production environmentKnowledge of French and GermanIf you're passionate about continuous improvement, eager to learn, and driven to deliver excellence, this is your opportunity to make a lasting impact in a complex, dynamic, and forward-thinking environment.
Be part of a culture that values growth, innovation, and your insatiable drive to excel.
Founded in 1961, Luxair is a key player in the economy of Luxembourg and the Greater Region. Recognised for its passenger air transport services, Luxair offers convenient and reliable connections to over 100 destinations across Europe and beyond, transporting more than 2.6 million passengers in 2024. The airline prides itself upon providing maximum flexibility to its business clients and quality travel to its leisure customers.
Through its LuxairTours division, Luxair provides vacation packages that ensure an enjoyable and seamless travel experience. As the main airport service provider at Luxembourg Airport, Luxair manages passenger assistance, and all services related to aircraft handling. Luxair’s Catering division is responsible for preparing appetizing inflight meals and loading them on-time in the best freshness conditions.
Looking ahead, Luxair is integrating sustainable, new-generation aircraft into its fleet starting in 2026, focusing on reducing emissions, improving operational efficiency, and enhancing the passenger experience.
Luxair is committed to a unique social model, offering competitive pricing, high service standards, and attractive working conditions. By fostering a responsible and sustainable business environment, Luxair remains a strong regional leader, deeply embedded in its community.
