Job Description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

We are seeking a Business Operations Analyst to join our Medical Malpractice & Nursing Home Operations team. This role sits at the intersection of data, strategy, and execution, acting as a bridge between operational data and leadership decision-making.

You will be responsible for delivering data-driven insights that inform day-to-day case operations, guide strategic growth initiatives, and optimize performance. Through dashboards, analyses, and process evaluation, you will support leadership in scaling operations efficiently while delivering exceptional outcomes and client experience.

Key Responsibilities:

• Build and maintain dashboards and reports in Salesforce, Power BI, and Excel.
• Analyze intake, advertising, and case data to track performance and identify trends.
• Deliver clear, concise reporting to operations and practice leadership.
• Evaluate intake and case workflows to identify bottlenecks and inefficiencies.
• Support process improvements and workflow automations across operations.
• Execute ad hoc analyses and data cleanup projects as needed.
• Monitor data quality and SOP compliance across systems.
• Partner with Operations, Marketing, Product, and case teams to support day-to-day execution.
• Manage multiple projects and priorities in a fast-paced environment.

Qualifications

• 1-3 years of experience in data analytics, business operations, financial analysis, or a related role.
• Proficiency in Salesforce and Excel required. Experience with Litify and Power BI preferred. SQL experience is a plus; coding experience (e.g., Python, R) is helpful but not required.
• Strong analytical mindset with a curiosity for identifying insights and improving processes.
• Effective communicator with the ability to work across technical and non-technical stakeholders.
• Bachelor’s degree or equivalent practical experience, with a preference for Business, Economics, or STEM fields.

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Salary Range $90,000—$110,000 USD

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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