Job Description

We are seeking a Business Analyst to support the implementation of a Medicaid Provider Management System. The successful candidate will work with business stakeholders, subject matter experts (SMEs), technical teams, and implementation partners to help define business requirements, document processes, support testing activities, and contribute to the successful delivery of provider enrollment and management solutions.

The ideal candidate is a collaborative and detail-oriented Business Analyst who enjoys working with both business and technical teams to deliver effective solutions. Success in this role requires strong communication skills, the ability to understand business processes, and a willingness to learn Medicaid provider operations and healthcare technology systems while contributing to a successful implementation.

Key Responsibilities

Business Analysis & Requirements Management

• Assist in gathering, analyzing, documenting, and validating business requirements.
• Participate in stakeholder interviews, workshops, and discovery sessions.
• Develop and maintain business requirements documents, user stories, process flows, and functional specifications.
• Support requirements traceability throughout the project lifecycle.
• Identify and document business process gaps and improvement opportunities.

Business Process Analysis

• Document current-state and future-state business processes.
• Collaborate with business users to understand operational needs and system impacts.

Stakeholder Collaboration

• Work closely with business users, project managers, developers, testers, and vendors.
• Participate in project meetings and requirements workshops.
• Assist in communicating business requirements and project updates to stakeholders.
• Support issue resolution and requirements clarification efforts.

System Implementation Support

• Collaborate with technical teams to ensure business requirements are accurately translated into system functionality.
• Assist with data mapping and interface requirement documentation.
• Support data conversion and validation activities.
• Participate in solution reviews and design discussions.

Requirements

• 2-5 years of Business Analyst experience on software implementation or system enhancement projects.
• Experience supporting healthcare, Medicaid, or government technology projects.
• Familiarity with provider enrollment, credentialing, or healthcare operations.
• Experience gathering and documenting business requirements.
• Experience creating process flows, use cases, or user stories.
• Knowledge of Software Development Lifecycle (SDLC) methodologies.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience supporting testing and User Acceptance Testing (UAT).

Preferred Qualifications

• Experience working in Agile and/or Waterfall environments.
• Familiarity with Jira, Visio, or similar tools.
• Basic knowledge of SQL, reporting, or data analysis tools.
• Exposure to system integrations, APIs, or data conversion activities.

Key Competencies

• Requirements Gathering and Documentation
• Business Process Analysis
• Stakeholder Communication
• Problem Solving and Critical Thinking
• Process Improvement
• Testing and Quality Assurance Support
• Analytical Skills
• Organizational Skills
• Team Collaboration
• Attention to Detail