Job Description

Our client is an American company with more than 50 years of experience, dedicated to providing autonomy to the first line of retail/e-commerce, manufacturing, transportation and logistics, healthcare, the public sector, and other industries to achieve a competitive advantage.

Our client has more than 10,000 partners and 8,000 employees in 100 countries, offering better visibility through integrated and customized solutions for each industry, which allow connecting people, assets, and data with intelligence that help make critical decisions for the business.

Responsibilities:

• Collaborate with business stakeholders to understand operational challenges, business objectives, and improvement opportunities.
• Gather, document, analyze, and validate business, functional, and technical requirements.
• Facilitate stakeholder workshops, interviews, discovery sessions, and requirements meetings.
• Develop and maintain Business Requirements Documents (BRDs), functional requirements, use cases, user stories, process maps, and workflow documentation.
• Ensure requirements are complete, traceable, prioritized, and aligned with business objectives.
• Serve as the primary liaison between business stakeholders and IT/project teams.
• Analyze current-state manufacturing and business processes to identify inefficiencies and improvement opportunities.
• Conduct process mapping, gap analysis, and workflow assessments.
• Identify opportunities for automation, standardization, and process optimization.
• Recommend solutions that improve operational efficiency, quality, compliance, and user experience.
• Support continuous improvement and Kaizen initiatives.
• Define measurable outcomes and track realized benefits against project objectives.
• Work closely with IT teams, software vendors, developers, and project stakeholders to design solutions aligned with business requirements.
• Evaluate proposed technology solutions and assess business impacts, risks, dependencies, and operational considerations.
• Support new system implementations, upgrades, enhancements, and digital transformation initiatives.
• Participate in solution and design reviews.
• Assist with defining business rules, system workflows, reports, dashboards, data requirements, and functional specifications.
• Support deployment planning and production readiness activities.
• Develop User Acceptance Testing (UAT) strategies, plans, test cases, and test scenarios.
• Coordinate UAT activities with business users and project teams.
• Validate that implemented solutions satisfy documented business requirements and acceptance criteria.
• Document defects, issues, and gaps identified during testing.
• Coordinate with technical teams to support issue resolution and retesting.
• Support organizational change initiatives associated with new manufacturing systems, technology solutions, and business processes.
• Develop training materials, user guides, process documentation, and communication materials.
• Facilitate end-user training and knowledge-transfer sessions.
• Support users during system implementations and process transitions.
• Gather user feedback and identify opportunities for continuous solution improvement.
• Promote successful adoption of new systems, processes, and workflows.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, Engineering, Computer Science, or a related field.
• 3–5+ years of experience as a Business Analyst, Systems Analyst, Manufacturing Systems Analyst, or similar role.
• Experience supporting manufacturing operations and/or manufacturing technology systems.
• Experience with Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM), ERP systems, quality systems, and/or supply chain systems.
• Strong requirements gathering, documentation, and stakeholder-management skills.
• Experience creating business requirements, functional requirements, process maps, use cases, and user stories.
• Experience with process improvement and gap analysis.
• Experience supporting system implementation, enhancement, or digital transformation projects.
• Experience developing and coordinating UAT.
• Knowledge of Agile, Scrum, Waterfall, or hybrid project methodologies.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills with the ability to work across technical and non-technical teams.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Desired

• Experience directly within manufacturing or industrial environments.
• Understanding of the interaction between business processes and manufacturing technology.
• Experience working with stakeholders across plant operations, manufacturing, engineering, quality, supply chain, and IT.
• Comfortable spending time onsite with operational teams.
• Familiarity with cloud-native foundations or AI coding assistants.

Languages:

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Special Notes

• Tools and Technology experience: Microsoft Office / Excel, Power BI, Microsoft Visio, Azure DevOps, Jira, MES / MOM platforms, ERP systems, Manufacturing and quality systems, Process mapping and workflow tools.

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

• On-site (Depending on specific project needs).

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements

• Bachelor's degree in Business Administration, Information Technology, Engineering, Computer Science, or a related field.
• 3–5+ years of experience as a Business Analyst, Systems Analyst, Manufacturing Systems Analyst, or similar role.
• Experience supporting manufacturing operations and/or manufacturing technology systems.
• Experience with Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM), ERP systems, quality systems, and/or supply chain systems.
• Strong requirements gathering, documentation, and stakeholder-management skills.
• Experience creating business requirements, functional requirements, process maps, use cases, and user stories.
• Experience with process improvement and gap analysis.
• Experience supporting system implementation, enhancement, or digital transformation projects.
• Experience developing and coordinating UAT.
• Knowledge of Agile, Scrum, Waterfall, or hybrid project methodologies.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills with the ability to work across technical and non-technical teams.