Job Description

Job Purpose:

• Work with the business to document changes to current business practices and assist in process re- engineering and change management planning efforts.
• Leads business engagements and works closely with all stakeholders across IT and business to ensure that the business needs are defined and that the most appropriate solution is selected and implemented across the business
• Work with the business to ensure that specifications are appropriately detailed to allow a proper workflow design.
• Develop, Configure, and document the design of the Business Process workflow
• Works in an Agile environment to determine and deliver Epics, Features, and user stories
• Defines business cases as required.
• Defines and executes test cases and facilitates business acceptance testing.

Requirements:

• Be able to implement Workflow processes using Workflow Design Principles
• Be able to troubleshoot technical and performance issues
• Be able to offer assistance and advice to other team members in the team
• Perform peer reviews of workflow configuration completed by other Business Analyst in the team

Efficiency and Effectiveness

• Understand business processes and data and be able to translate requirements into workflow process automation
• Re-design and optimise existing business processes with workflow automation
• Design reports to deliver process and workflow information to business users e.g. dashboards and reports
• Supports investigation and remediation of production issues

Innovation

• Find innovative solutions to solve business problems that will save the business time and money
• Ability to troubleshoot technical problems, and research possible solutions using the internet and other available resources

Analysis

• Determining system efficiency and functionality by liaising with internal departments and end-users
• Break complex problems down into manageable components to allow for proper workflow design
• Compile accurate specifications to address Business requirements
• Design and configure workflow processes
• Understand the steps required to deliver the functionality and create reliable estimates for the work to be done

Testing

• Take responsibility for testing own deliverables by understanding the permutations and combinations that are required to test the work thoroughly
  
• Conduct system integration testing by understanding the flow of data between system components
• Supports production deployments processes and performance testing

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Qualifications:

• Relevant tertiary qualification in IT/ BA Certification
• Minimum 5 - 8 years Employee Benefit related experience
• Knowledge and Skill
• Solid understanding of Workflow Design Principles
• Employee Benefits Business background
• Experience in SQL database design and query writing
• Working knowledge of agile methodology, techniques, and frameworks
• Knowledge of toolsets such as Jira, and Confluence will be advantageous.
• Experience in a Dev Ops environment
• Advanced knowledge of data security
• Knowledge of industry compliance regulations