Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

You’re a collaborative and solutions-focused Business Analyst who thrives on turning business needs into clear, practical outcomes. With strong experience gathering requirements, managing stakeholders and supporting process and system improvements, you’re confident working across both technical and non-technical teams.

You bring strong problem-solving capability, excellent communication skills and the ability to manage multiple priorities across a range of projects. You’re organised, detail-oriented and comfortable guiding change through documentation, testing support and clear communication.

To be successful in this role, you will ideally have:

• Experience as a Business Analyst or in a similar systems/process improvement role
• Strong requirements gathering and documentation skills
• Experience supporting testing, change management and user adoption
• Proven ability to coordinate across multiple stakeholders and deadlines
• Strong written and verbal communication skills
• A collaborative approach and the ability to build relationships across the business
• Experience in tourism and/or eCommerce will be highly regarded

About The Role

As Business Analyst, you will play an important role in supporting the implementation and continuous improvement of revenue systems and business processes across Journey Beyond. Working closely with stakeholders across the business, you will help identify needs, translate requirements into practical solutions and support the successful delivery of system and process improvements.

This is a varied and collaborative role suited to someone who enjoys working across both technical and non-technical teams. You will contribute to projects from requirements gathering through to testing, documentation and change support, helping ensure solutions are well planned, clearly communicated and successfully adopted by the business.

In this role, you will be responsible for:

• gathering, documenting and clarifying business and system requirements
• partnering with stakeholders and technical teams to support solution design and delivery
• supporting testing activities to ensure business needs and end-user experience are considered
• preparing documentation, user guides and change materials to support implementation
• coordinating activities and timelines to help keep projects on track
• communicating updates and changes clearly throughout the project lifecycle

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

How to Apply

Based in our Head Office on North Terrace, Adelaide, this role offers the opportunity to work across a diverse business in a dynamic environment where collaboration, problem-solving and continuous improvement are highly valued.

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.

A pre-employment medical may be required as part of the recruitment process.