EQ Bank | Equitable Bank

Business Analyst, Intern

EQ Bank | Equitable Bank  •  Toronto, CA (Hybrid)  •  1 month ago
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Job Description

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform ( eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Internship Period
Ideally, we are looking for interns who can start in late June and continue through to December 29, 2026. We understand that students typically return to school after the summer break, so we are happy to consider those able to continue into a fall internship from September to December, either on a full-time basis (40 hours per week) or with adjusted hours during the academic term.

The purpose of the role

Providing Application Support and leading support issue analysis, production triage, and follow-up activities by helping document defects, capture business impact, and coordinate with delivery teams on resolution.

The Work

Day-to-day Responsibilities

 

  • Assist in gathering, clarifying, and documenting business, functional, and non-functional requirements for retail lending technology initiatives

  • Support product discovery, process analysis, and solution definition by translating business needs into clear user stories, acceptance criteria, and delivery-ready artifacts

  • Help manage and maintain product backlogs, priorities, and dependencies across cross-functional teams

  • Contribute to process improvement, reporting, and stakeholder communication to support delivery outcomes and user experience

Product & Solution Design

  • Support the definition of business processes, target workflows, data requirements, and solution options in partnership with business and technology teams

  • Create and maintain artifacts such as process maps, requirements documents, backlog items, feature briefs, and presentation materials

Delivery Support 

  • Participate in agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, and retrospectives

  • Work closely with engineering, QA, and business stakeholders to clarify scope, resolve requirement questions, and support sprint delivery

  • Assist with test scenario definition, user acceptance testing, defect triage, and validation of delivered capabilities against business needs

  • Support status tracking, risk and dependency management, and preparation of delivery updates for stakeholders and leadership

Your Experience

  • Currently pursuing a Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field

  • Strong analytical, problem-solving, and communication skills with the ability to work across both business and technology stakeholders

  • Familiarity with agile delivery practices and tools such as Jira and Confluence

  • Ability to create clear documentation including business requirements, process flows, user stories, acceptance criteria, and presentation materials

  • Understanding of software delivery concepts such as APIs, system integrations, data flows, and testing practices

  • Experience with process mapping, data analysis, or reporting tools such as Excel, Power BI, Visio, or similar tools is an asset

  • Ability to organize and prioritize work, manage multiple tasks, and follow through in a fast-paced environment

  • Interest in digital product delivery, customer experience, and continuous improvement

  • Self-starter who can take a concept and help drive it from discovery through delivery support

What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
EQ Bank | Equitable Bank

About EQ Bank | Equitable Bank

Equitable Bank and its digital platform, EQ Bank, are dedicated to driving change in Canadian banking to enrich people's lives. As Canada's Challenger Bank™ and the seventh largest bank by assets, we provide outstanding personal and commercial banking experiences to customers and credit union members across Canada.

Through EQ Bank, our customers have named us one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Equitable Bank is a proud, wholly owned subsidiary of EQB Inc. (TSX: EQB), a leader in digital financial services.

Equitable Bank: www.equitablebank.ca

EQ Bank: www.eqbank.ca

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La Banque Équitable et sa plateforme numérique, Banque EQ, se consacrent à stimuler le changement dans les services bancaires canadiens pour enrichir la vie des gens. Connue comme la Banque Qui DéfieMC, et septième banque en importance au Canada en termes d’actifs, nous offrons une expérience bancaire exceptionnelle aux particuliers, aux entreprises ainsi qu’aux membres des coopératives de crédit dans tout le Canada.

Grâce à nos services, nos clients nous ont nommés au classement Forbes des meilleures banques du monde depuis 2021.

La Banque Équitable est une fière filiale en propriété exclusive d’EQB Inc. (TSX : EQB), un leader des services financiers numériques.

Banque Équitable : www.equitablebank.ca

Banque EQ : www.eqbank.ca

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Toronto, CA
Year Founded
1970
Website
equitablebank.ca
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