Job Description

Internship: 6 months: full-time during the summer and part-time during the fall semester.

The Business Analyst Intern is a role in the Third-Party Software team within Internal Software Products department. This person helps support the use of third-party (SaaS) applications used throughout our region. The individual will research software support questions and incidents and work closely with other team members and Business individuals to accomplish this work.

The Business Analyst Intern will participate in various team and Business meetings, learn the non-product software support methodology and other IS procedures to accomplish this work. Also, the person will help document various support plans including backup and recovery, cybersecurity and support plans. This position requires a balance of system maintenance activities, technical writing and ability to research items independently.

Effective time management, analytical thinking, organizational skills, strong documentation and the ability to communicate effectively will lead to success in this role and within the team. Also the intern will need to have an analytical way of thinking and the ability to explain technical concepts to non-technical users.

Primary Duties

• Perform all work in compliance with company policies and within the guidelines of the BioMerieux Quality System.
• Understand BioMerieux’s technical and scientific mission, ensuring alignment with business and system processes.
• Gather and document business and technical details, prepare technical documentation for software (e.g., support material, backup and recovery documents, cybersecurity documents, etc.).
• Ensure all documentation aligns with change control and configuration management standards.
• Analyze current business processes and identify areas for improvement.
• Construct recommendations and strategic plans based on business needs and data insights.
• Partner with business users to gain an understanding of their use of various software applications.
• Work with other third-party software Business Analysts and Project Managers on various applications.
• Identify, document and update system incidents, working with vendors and users to resolve issues.
• Provide excellent ongoing customer service and adhere to internal and external service level agreements (SLAs).
• Facilitate cross-functional communication with various business and technical users.
• Support user adoption efforts related to software applications and business processes.
• Assist in analyzing data trends and provide reports to support decision-making.
• Support data validation and integrity efforts within business applications.
• Continually update technical knowledge and skills to stay aligned with industry trends and emerging applications and technologies.
• Stay informed of best practices in business analysis and software development methodologies.
• Take on additional responsibilities as required to support business and team objectives.
• Hybrid position with some days each week that will be worked in the SLC company office.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Qualifications

Required Education, Training and Experience

• High School Diploma, GED or equivalent
• No previous experience required
• Must be actively enrolled in a degree program (IT, IS, Computer Science, Engineering field)

Preferred Education, Training and Experience

• Previous internship experience preferred.
• Pursuing a bachelor or masters degree

Knowledge, Skills, and Abilities (KSAs)

• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
• Written Communications - including the ability to communicate technical data in written form
• Troubleshooting issues to identify and resolve problems efficiently
• Informing others by sharing clear, timely information to ensure alignment.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
• Intermediate: applies skills independently in most situations; handles moderately complex tasks with occasional guidance
• Basic understanding of software development processes and troubleshooting skills.

The estimated wage range for this role based in Utah is between $20 – 22. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.In addition, bioMérieux offers a competitive Total Rewards package that may include:·A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options·Company-Provided Life and Accidental Death Insurance·Short and Long-Term Disability Insurance·Retirement Plan including a generous non-discretionary employer contribution and employer match.·Adoption Assistance·Wellness Programs·Employee Assistance Program·Commuter Benefits·Various voluntary benefit offerings·Discount programs·Parental leaves