Job Description
At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.
The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.
The Business Analyst (BA) plays a critical role in the successful delivery of strategic, operational, regulatory, and technology initiatives within the Individual Insurance portfolio. Working closely with business partners, project teams, technology teams, and external vendors, the BA helps identify business needs, analyze opportunities, define requirements, and support the implementation of solutions that deliver measurable business value.
The BA serves as a key liaison between business and technology teams, ensuring that solutions meet business objectives, improve operational effectiveness, and support Equitable's commitment to delivering exceptional service to customers and advisors. Success in this role is achieved through the delivery of high-quality, well-defined requirements that accurately translate business needs into actionable solutions with minimal rework. The BA proactively identifies and assesses risks, gaps, dependencies, and impacts early in the project lifecycle, enabling informed decision-making and successful project execution.
By fostering strong relationships and maintaining effective stakeholder engagement throughout delivery, the BA ensures business and technology partners remain aligned and informed. The role also supports the validation and successful implementation of solutions, while continuously seeking opportunities to improve processes, enhance operational effectiveness, and drive ongoing business value across the organization.
Join one of the region’s top employers and be part of something that truly makes a difference.
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.
What you’ll do:
• Business Analysis & Requirements Management
• Elicit, analyze, document, and validate business requirements, ensuring alignment with business objectives, project scope, and organizational standards.
• Analyze business processes, identify opportunities, risks, impacts, and dependencies, and develop clear, actionable requirements and supporting artifacts.
• Ability to identify decision points, unresolved assumptions, and downstream impacts during analysis activities
• Stakeholder Collaboration
• Build strong relationships with business, technology, and vendor partners to understand needs, facilitate discussions, and drive alignment.
• Communicate analysis, recommendations, impacts, and solution options effectively to both technical and non-technical stakeholders.
• Solution Delivery & Support
• Collaborate with project and delivery teams throughout the project lifecycle to ensure solutions address business requirements and objectives.
• Support planning, prioritization, solution design, and requirements traceability to facilitate successful project delivery.
• Solution Quality
• Develop and support User Acceptance Testing activities, including test scenarios, scripts, execution, and stakeholder coordination.
• Validate delivered solutions against requirements and support defect resolution to ensure quality outcomes.
• Implementation & Operational Readiness
• Support implementation planning, business readiness, training, communications, and transition activities for new solutions and processes.
• Participate in post-implementation reviews and change adoption activities to ensure successful business outcomes.
• Continuous Improvement
• Contribute to the enhancement of Business Analysis practices, standards, templates, and delivery methodologies.
• Identify and support opportunities to improve portfolio delivery effectiveness, operational efficiency, customer experience, and governance practices.
What you’ll bring:
• Post-secondary education in Business, Information Technology, Commerce, or a related discipline.
• 3-5 years of Business Analysis experience supporting business and technology initiatives.
• Proven ability to decompose complex business problems into manageable components and recommendations.
• Experience gathering, analyzing, documenting, and validating business requirements.
• Experience balancing business value, delivery quality, and operational readiness throughout the project lifecycle.
• Experience supporting testing activities, including User Acceptance Testing.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal, written, and presentation communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience with process mapping and business process analysis techniques.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
• Business Analysis certification (ECBA, CCBA, CBAP, PMI-PBA) is considered an asset.
• Experience within insurance or financial services is considered an asset.
What’s in it for you:
• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.
Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.
If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.
Reports To: Director, Individual Portfolio Management
Department: Portfolio Management, Individual Insurance
Term: Permanent Full-Time
This position is open and we are excited to find the right person to join our team.
As part of the recruitment process, you will need to go through background screening, as per our company policy.
#LI-Hybrid
